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Section Manager, Auto/Property Claim Reporting Specialists
Desjardins. Lead and support a new hire team in Calgary responsible for managing the intake and reporting of auto or property claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing auto and property claims operations while fostering a collaborative team environment. Proven ability to lead, coach, and develop talent in alignment with organizational goals and service standards.
Highest-signal resume keywords
Management ExperienceCoaching And MentoringProperty & Casualty InsuranceChartered Insurance Professional (CIP)Auto And Property Claims Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ReportingPerformance ManagementService Standards AlignmentChange ManagementStrategic Priorities Implementation
Soft Skills
CollaborationTrust BuildingCustomer FocusEngagementNimble Learning
Certifications & Qualifications
Chartered Insurance Professional (CIP)
Industry Keywords
Property & Casualty InsuranceInsurance ContractsClaims DivisionCalgary OfficeOntario InsuranceAlberta InsuranceAtlantic Canada Insurance
About the role
Key responsibilities & impact- Lead and support a new hire team in Calgary responsible for managing the intake and reporting of auto or property claims
- Collaborate with the manager and peers to implement the strategic priorities of the Claims Division
- Support change initiatives and contribute to the Claims vision of a Sweeter Future
- Oversee daily claim reporting activities, ensuring accuracy, efficiency, and alignment with service standards and organizational goals
- Create an environment of trust, collaboration, and shared purpose
- Manage individual and team performance through clear objectives, coaching, and continuous feedback
- Ensure service activities meet or exceed expectations for members and clients
- Maintain relationships with internal and external partners
- Promote engagement, inclusion, and talent development in line with Desjardins values
Requirements
What you’ll need- Bachelor’s degree in related field
- A minimum of five years of experience including one year of experience in a management role or as part of a leadership development pool
- Other combinations of qualifications and relevant experience may be considered
- Experience in a management, coaching, mentoring, or leadership role
- Experience in Property & Casualty insurance
- Chartered Insurance Professional (CIP) designation (completed or in progress)
- Expert knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
- Intermediate knowledge of the Auto and Property Claims operations and the provincial insurance contracts of the regions of Ontario, Alberta, and Atlantic Canada
- Available to work evenings and weekends on a rotational basis
- Available for travel to the Calgary office
- Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams, Work processes
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment