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Desjardins

Section Manager, Auto/Property Claim Reporting Specialists

Desjardins

. Lead and support a new hire team in Calgary responsible for managing the intake and reporting of auto or property claims .

Posted 10/16/2026full-timeCalgary • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing auto and property claims operations while fostering a collaborative team environment. Proven ability to lead, coach, and develop talent in alignment with organizational goals and service standards.

Highest-signal resume keywords
Management ExperienceCoaching And MentoringProperty & Casualty InsuranceChartered Insurance Professional (CIP)Auto And Property Claims Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims ReportingPerformance ManagementService Standards AlignmentChange ManagementStrategic Priorities Implementation
Soft Skills
CollaborationTrust BuildingCustomer FocusEngagementNimble Learning
Certifications & Qualifications
Chartered Insurance Professional (CIP)
Industry Keywords
Property & Casualty InsuranceInsurance ContractsClaims DivisionCalgary OfficeOntario InsuranceAlberta InsuranceAtlantic Canada Insurance

About the role

Key responsibilities & impact
  • Lead and support a new hire team in Calgary responsible for managing the intake and reporting of auto or property claims
  • Collaborate with the manager and peers to implement the strategic priorities of the Claims Division
  • Support change initiatives and contribute to the Claims vision of a Sweeter Future
  • Oversee daily claim reporting activities, ensuring accuracy, efficiency, and alignment with service standards and organizational goals
  • Create an environment of trust, collaboration, and shared purpose
  • Manage individual and team performance through clear objectives, coaching, and continuous feedback
  • Ensure service activities meet or exceed expectations for members and clients
  • Maintain relationships with internal and external partners
  • Promote engagement, inclusion, and talent development in line with Desjardins values

Requirements

What you’ll need
  • Bachelor’s degree in related field
  • A minimum of five years of experience including one year of experience in a management role or as part of a leadership development pool
  • Other combinations of qualifications and relevant experience may be considered
  • Experience in a management, coaching, mentoring, or leadership role
  • Experience in Property & Casualty insurance
  • Chartered Insurance Professional (CIP) designation (completed or in progress)
  • Expert knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
  • Intermediate knowledge of the Auto and Property Claims operations and the provincial insurance contracts of the regions of Ontario, Alberta, and Atlantic Canada
  • Available to work evenings and weekends on a rotational basis
  • Available for travel to the Calgary office
  • Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams, Work processes

Benefits

Comp & perks
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment