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Section Manager – Property Claims Operations
Desjardins. Oversee a multi-functional property damage team servicing the Western region .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing property damage claims teams, focusing on service excellence and operational efficiency. Proven ability to enhance employee engagement, develop technical expertise, and implement process improvements in the Property & Casualty Insurance sector.
Highest-signal resume keywords
Property Damage Claims ManagementTeam Leadership and DevelopmentOperational Performance MetricsProcess Improvement ImplementationChartered Insurance Professional (CIP)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Performance AnalysisRisk Mitigation StrategiesStrategic Action Plan ExecutionTechnical Claims ExpertiseProcess Improvement Techniques
Soft Skills
Employee EngagementCoaching and MentoringDecision-Making ConfidenceChange ManagementCustomer Feedback Utilization
Tools & Technologies
INDEM
Certifications & Qualifications
Chartered Insurance Professional (CIP)
Industry Keywords
Property & Casualty InsuranceClaims OperationsService StandardsBusiness TargetsEmployee Accountability
About the role
Key responsibilities & impact- Oversee a multi-functional property damage team servicing the Western region
- Build and strengthen employees’ technical claims expertise while fostering accountability and decision-making confidence
- Lead and develop high-performing property damage claims teams focused on service excellence and results
- Review operational and claims performance metrics to identify trends, mitigate risks, and achieve business targets
- Execute strategic action plans supporting departmental goals, service standards, and organizational priorities
- Champion change, inclusion, talent development, and employee engagement
- Deliver business results through effective management of individual and team performance
- Enhance member and client satisfaction by acting on customer feedback and improving the claims experience
- Identify and implement process improvements increasing efficiency, quality, and consistency in property damage claims operations
Requirements
What you’ll need- Bachelor’s degree in related field
- A minimum of seven years of experience, including two years of management experience
- Other combinations of qualifications and relevant experience may be considered
- Previous experience in a management, coaching, mentoring, or leadership role
- Property & Casualty Insurance experience
- Chartered Insurance Professional (CIP) designation (completed or in progress)
- Expert proficiency in English
- Advanced of INDEM
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment