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Senior Advisor, IT Assistance
Desjardins. Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT application support, server administration, and project management while effectively advising stakeholders and decision-making bodies. Proficient in both French and English, with strong interpersonal skills to navigate complex organizational initiatives.
Highest-signal resume keywords
IT Application SupportServer AdministrationProject ManagementBilingual (French and English)Stakeholder Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationConfigurationIssue ResolutionService Request ManagementTechnical Incident ManagementPolicy DevelopmentStandards DevelopmentComplex Project MonitoringAnalysis and DiagnosisDecision-Making Support
Soft Skills
Interpersonal SavvyBusiness InsightComplexity ManagementAmbiguity HandlingPlanning and Alignment
Certifications & Qualifications
Bachelor's Degree
About the role
Key responsibilities & impact- Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
- Help keep IT equipment up and running, particularly through server administration
- Lead specialized development projects, initiatives and activities that significantly impact the entire organization
- Advise clients and partners on positioning, planning, development, execution and monitoring of complex projects and initiatives
- Develop and update policies, standards, models and programs to support strategic projects and initiatives
- Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
- Represent the unit before decision-making bodies
- Represent Desjardins’s position when making agreements with external partners and organizations
- Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies
- Coordinate with stakeholders across multiple fields
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Ambiguity, Business insight, Complexity, Interpersonal Savvy, Plans and aligns
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment