Senior Advisor, IT Problem Management

Desjardins

. Act as an ambassador for IT service management within the Property and Casualty Insurance IT Division .

Posted 9/28/2026full-timeMontréal • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Management principles and practices, with a strong focus on continuous improvement, governance, and stability within the Property and Casualty Insurance sector. Proficient in executive communication and data analysis to drive strategic recommendations and enhance service performance.

Highest-signal resume keywords

ITIL Framework ProficiencyExecutive Communication ExperienceData Analysis and Strategic RecommendationsContinuous Improvement ManagementCommunity of Practice Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service ManagementData AnalysisService Level AgreementsService Portfolio DevelopmentPerformance MonitoringGovernanceContinuous ImprovementRisk IdentificationTrend AnalysisManagement Reporting

Soft Skills

CollaborationTraining and Knowledge SharingLeadershipCommunicationFacilitation

Industry Keywords

Property and Casualty InsuranceService Management PracticesStability UnitCommunities of PracticeCross-Functional InitiativesBusiness Value MaximizationStakeholder EngagementGovernance BodiesService Management PrinciplesFrench Language Proficiency

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Act as an ambassador for IT service management within the Property and Casualty Insurance IT Division
Relay business priorities and promote adoption of service management practices
Help teams, service owners, problem coordinators and managers apply service management practices and improve stability
Develop and lead awareness, training, knowledge sharing and collaboration mechanisms
Oversee coordination and development of the division’s Stability Unit
Lead local communities of practice and represent the division before corporate bodies and communities
Monitor service performance and stability indicators to identify trends, discrepancies, risks and opportunities
Produce management reports and executive summaries
Coordinate cross-functional continuous improvement initiatives
Analyze initiative results and recommend priority actions to maximize business value
Help define, develop and document the service portfolio, service level agreements and measurement mechanisms

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of six years of relevant experience managing IT services, in continuous improvement, governance, stability or a related field
Other combinations of qualifications and relevant experience may be considered
Experience in executive communication
Experience analyzing data and indicators and translating findings into strategic recommendations and concrete actions
Experience facilitating communities of practice, working groups or governance bodies
Knowledge of French is required
Proficiency in IT service management principles, processes and best practices, particularly those derived from the ITIL framework

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment