Senior Advisor, Public Affairs, Public Relations

Desjardins

. Advise clients and partners on positioning, planning, development, execution and monitoring of strategic complaint management initiatives and projects .

Posted 10/2/2026full-timeLévis • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic complaint management, policy development, and stakeholder negotiation, while effectively representing organizational interests and maintaining a positive public image. Proficient in both French and English, with a strong focus on customer relations and innovative project leadership.

Highest-signal resume keywords

Strategic Complaint ManagementPolicy DevelopmentStakeholder NegotiationBilingual CommunicationProject Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint ManagementPolicy DevelopmentIssue AnalysisNegotiationProject Management

Soft Skills

Customer FocusInterpersonal SavvyAction OrientedNimble LearningStrategic Mindset

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Public RelationsMedia RelationsLobbyingInstitutional AffairsStakeholder Engagement

About the role

Key responsibilities & impact

Advise clients and partners on positioning, planning, development, execution and monitoring of strategic complaint management initiatives and projects
Serve as expert advisor or mediator to complainants, sectors and other stakeholders to resolve major complaints
Negotiate with parties to reach a settlement agreement
Develop and update policies, standards, models and programs supporting strategic projects and initiatives
Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
Represent the unit before decision-making bodies
Represent Desjardins’s position when making agreements with external partners and organizations
Help maintain the organization’s image and promote policies and programs for external audiences through public relations, media relations, lobbying and institutional affairs
Handle complaints to improve strained relationships with members/clients and protect the organization’s reputation and brand image
Lead complex and innovative development projects and strategic initiatives
Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of six years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Customer Focus
Differences
Interpersonal Savvy
Nimble learning
Plans and aligns
Strategic mindset

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment