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Senior Benefits Training Coordinator
Desjardins. Oversee a team of service representatives who focus on proactive, positive communications with clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service teams, developing talent, and executing strategic initiatives to enhance client communications and operational efficiency. Proficient in training and coaching to meet service targets while fostering a customer-focused environment.
Highest-signal resume keywords
Team ManagementTraining And CoachingStrategic InitiativesCustomer FocusAdvanced Knowledge Of Group Benefits
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor's DegreeManagement ExperienceTraining ExperienceOperational PlanningProject Execution
Soft Skills
Interpersonal SavvyAction OrientedNimble LearningNetworkingDifferences
Industry Keywords
Group BenefitsService OfferClient CommunicationsEscalation ManagementBest Practices
About the role
Key responsibilities & impact- Oversee a team of service representatives who focus on proactive, positive communications with clients
- Support the immediate supervisor by helping with work organization and operational planning for the team
- Help determine the unit’s service offer and ensure projects and activities are planned and executed
- Train Senior Group service representatives to deliver the service offer and meet targets
- Handle complex groups and provide training
- Manage escalations and offer solutions for clients
- Support management with strategic initiatives and create processes and best practices within the team and across teams in business development and with operational partners
- Liaise between the team and operations to help drive results
- Develop talent and drive results
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of seven years of relevant experience including two years of experience in management or training/coaching
- Other combinations of qualifications and relevant experience may be considered
- Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Advanced knowledge of group benefits
- Action oriented
- Customer Focus
- Differences
- Interpersonal Savvy
- Networks
- Nimble learning
- Strategic mindset