Senior Digital Experience Standardization Advisor, English Content

Desjardins

. Help develop the Desjardins design system by establishing and maintaining English content standards, guidelines and principles across digital platforms .

Posted 9/18/2026full-timeMontréal • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Writing, Content Design, and Digital Content Strategy, with a strong focus on developing content standards and guidelines for English digital experiences. Proficient in user-centric design principles and digital accessibility, with advanced skills in Microsoft 365 and Figma.

Highest-signal resume keywords

UX WritingContent DesignDigital Content StrategyMicrosoft 365 ProficiencyFigma Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content Guidelines DevelopmentContent Libraries ManagementPlain Language WritingUser-Centric Design PrinciplesDigital Accessibility KnowledgeMemoQ Translation Tool KnowledgeComponent DocumentationContent Strategy DevelopmentContent Design Best PracticesUser Journey Analysis

Soft Skills

Action OrientedCustomer FocusInterpersonal SavvyNimble LearningStrategic Mindset

Tools & Technologies

Microsoft 365FigmaWordPowerPointMemoQ

Industry Keywords

Content StandardsDigital PlatformsUser ExperienceContent DesignEnglish ContentStakeholder InfluenceContent StrategyDesign SystemsComponent DocumentationContent Libraries

About the role

Key responsibilities & impact

Help develop the Desjardins design system by establishing and maintaining English content standards, guidelines and principles across digital platforms
Write and maintain component documentation, including usage guidelines, examples, writing principles and content design best practices
Create and update content guides, standards, content libraries and other English reference materials
Develop content strategy for English digital experiences based on user needs, business objectives, data and operational constraints
Help design teams apply content standards and resolve complex user experience, content design and consistency issues
Analyze content and user journeys to identify inconsistencies, assess impact and recommend improvements at scale
Drive adoption of content standards through workshops, team support and stakeholder influence
Stay current on trends and innovations in content design, user experience, accessibility and artificial intelligence
Contribute to the standardization team backlog and assess complexity and effort for project and task planning
Serve as a strategic advisor across business sectors and may mentor specialists, advisors and senior advisors in English digital content

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of six years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Extensive experience in UX writing, localization, content design, plain language writing or digital content strategy
Experience in developing and shaping content guidelines, content libraries, components and reusable templates
Strong command of written and spoken French
Advanced proficiency in English due to the nature of the duties and work tools and because the position involves interacting with English-speaking partners, members and clients
Advanced proficiency in Microsoft 365
Knowledge of user-centric design principles, digital accessibility and design systems
Knowledge of the memoQ translation tool
Proficiency in Word and PowerPoint
Proficiency in Figma or equivalent digital design tools
Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment