Support Manager

Desjardins

. Provide guidance to the general manager on cross-sector coordination for strategic files and overall caisse management .

Posted 10/5/2026full-timeQuébec City • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic planning, performance monitoring, and team development, with a strong focus on cross-sector coordination and effective communication within organizational frameworks. Proficient in managing budgets and overseeing talent development initiatives to align with organizational goals.

Highest-signal resume keywords

Strategic PlanningPerformance MonitoringTeam DevelopmentBudget ManagementCross-Sector Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Plan DevelopmentPerformance Framework DevelopmentSkills Development ManagementCollective Agreement NegotiationEvent Coordination

Soft Skills

LeadershipCommunicationCollaborationNegotiationTalent Development

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Caisse ManagementDesjardins GroupHR DirectionCommunity RepresentationCorporate Culture Change

About the role

Key responsibilities & impact

Provide guidance to the general manager on cross-sector coordination for strategic files and overall caisse management
Contribute to developing the business plan and performance framework aligned with Desjardins Group’s strategic directions, priority issues and target objectives
Monitor performance rigorously and make recommendations to the management committee
Oversee employees’ and managers’ skills development
Build high-performance teams and develop talent
Oversee a team mostly made up of HR, communications and associative affairs advisors
Exercise functional authority over other caisse teams for associated cross-sector files
Contribute to business strategies based on Desjardins Group’s strategic directions and analyses of caisse challenges
Oversee integration of Federation solutions, including cross-sector coordination and benefits recovery monitoring
Attend board meetings, represent strategic and financial aspects, and lead certain committees
Partner with the management committee to define HR direction and develop the annual communication plan within the allocated budget
Manage the annual salary budget, total compensation budget and communications budget
Manage skills development activities for management and non-management employees
Manage and coordinate major events, special projects and activities, including relocations, mergers and corporate culture changes
Coordinate communication and representation activities
Negotiate and manage collective agreements, grievances, sponsorships, donations and subscriptions
Manage and negotiate with the work relations committee
Represent the caisse and Desjardins Group in the community

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of eight years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment