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System and Infrastructure Operations Analyst
Desjardins. Design, configure, administer, maintain, upgrade and test the quality of business solutions, computer networks, management systems, programs and database servers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing, implementing, and maintaining business solutions and quality assurance strategies, with strong analytical skills to solve complex IT issues and optimize operational standards. Proficient in stakeholder interaction and data analysis to support decision-making and project execution.
Highest-signal resume keywords
Quality Assurance Strategy DevelopmentData Analysis and InterpretationProject Planning and ExecutionBilingual Proficiency in French and EnglishComplex Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Solutions DesignDatabase Server AdministrationIT Infrastructure OperationsQuality Assurance TestingRisk AnalysisImplementation PlanningManagement Systems ConfigurationProgram MaintenanceIssue DiagnosisStandards Optimization
Soft Skills
Action OrientedCustomer FocusBusiness InsightNimble LearningStakeholder Interaction
Certifications & Qualifications
Bachelor's Degree in Related Field
Industry Keywords
Quality AssuranceIT DeliveriesComplex IssuesManagement PoliciesImplementation Strategies
About the role
Key responsibilities & impact- Design, configure, administer, maintain, upgrade and test the quality of business solutions, computer networks, management systems, programs and database servers
- Analyze and diagnose complex issues related to IT deliveries, rollouts, infrastructure operations, controls and quality assurance
- Provide opinions in accordance with discipline rules and recommend solutions to improve and optimize standards, policies and programs
- Propose implementation plans
- Help establish and implement a quality assurance strategy for business solutions in a medium- to large-scale focus area
- Coordinate the planning, design and execution of projects and initiatives
- Solve complex problems using analytical skills and detailed knowledge of the line of business
- Interact with stakeholders working in other fields
- Serve as a resource person for the unit, clients and partners
- Coordinate the development of a quality assurance strategy for targeted teams
- Identify, input, analyze and interpret data to support testing phases, implementation strategies, quality assurance testing, decision-making and processes monitoring management policies and practices
- Analyze risks, write reports, propose solutions, make recommendations and provide implementation advice
- Prepare and recommend action plans to address issues in accordance with rules and parameters
- Help develop, implement and update management policies, practices and standards
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Action oriented
- Business insight
- Complexity
- Customer Focus
- Differences
- Nimble learning
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment