System and Infrastructure Operations Analyst

Desjardins

. Act as an intermediary between business teams and technology teams to gather, analyze and document business and functional needs .

Posted 9/18/2026full-timeLévis • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis and functional analysis, with a strong focus on translating business needs into actionable deliverables. Proficient in Guidewire solutions and experienced in Agile methodologies, ensuring effective collaboration between business and technology teams.

Highest-signal resume keywords

Guidewire Platform ExperienceBusiness AnalysisAgile MethodologiesGuidewire Certified AceProperty and Casualty Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisUser Story DraftingFunctional Specification DevelopmentImpact AnalysisApplication Integration ConceptsREST/SOAPXMLJSON

Soft Skills

Interpersonal CommunicationProblem SolvingCollaboration

Tools & Technologies

JiraConfluenceVisioMicrosoft Office Suite

Certifications & Qualifications

Guidewire Certified Ace

Industry Keywords

Property and Casualty InsuranceUnderwriting ProcessesBilling ProcessesClaims Processes

Tech Stack

Tools & technologies

GuidewireSOAP

About the role

Key responsibilities & impact

Act as an intermediary between business teams and technology teams to gather, analyze and document business and functional needs
Analyze business processes and recommend solutions to improve operational efficiency and business value
Translate business needs into user stories, business rules, functional specifications and other implementation deliverables
Prepare impact analyses, process diagrams and functional documentation
Work with developers, quality specialists, architects and business partners throughout the delivery cycle
Analyze, design, plan and implement Guidewire solutions
Define test cases and support functional validation and user acceptance activities
Follow up on incidents, change requests and functional issues
Help resolve production issues and provide user support
Participate in Agile ceremonies and continuously improve delivery processes, practices and methods

Requirements

What you’ll need

Bachelor's degree business administration, IT, information systems or in a related field
A minimum of six years of relevant experience in business analysis or functional analysis, including three years as a business systems analyst (BSA) and three years with the Guidewire platform
Other combinations of qualifications and relevant experience may be considered
Property and casualty insurance experience
Experience in collecting, analyzing and documenting business and functional requirements
Experience in drafting user stories, functional specifications, business rules and impact analyses
Experience delivering projects in Agile mode and preparing and executing functional and user acceptance tests
Guidewire Certified Ace certification
Knowledge of French is required
Advanced proficiency in English
Advanced knowledge of application integration concepts and REST/SOAP, XML and JSON technologies
Advanced knowledge of business processes in property and casualty insurance
Knowledge of Jira, Confluence, Visio, and Microsoft Office Suite
Knowledge of underwriting, billing, and claims processes in the property and casualty insurance industry

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment