Team Leader, Management Support

Desjardins

. Support team management . Coordinate the unit’s activities, action plans and initiatives . Coach and guide a team composed primarily of highly experienced professionals . Assign tasks and activities and regularly

Posted 11/3/2026full-timeMontréal • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities, with a focus on talent development, strategic planning, and operational excellence. Proficient in stakeholder engagement and budget management, ensuring projects are executed on time and within budget while maintaining high-quality standards.

Highest-signal resume keywords

Team ManagementStakeholder EngagementBudget ManagementStrategic PlanningTalent Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPerformance ManagementOperational PlanningTraining DevelopmentComplaint Resolution

Soft Skills

CoachingGuidanceMotivatingProblem-SolvingCommunication

Industry Keywords

Bachelor's DegreeRelevant ExperienceFrench LanguageEnglish Proficiency24/7 Availability

About the role

Key responsibilities & impact

Support team management
Coordinate the unit’s activities, action plans and initiatives
Coach and guide a team composed primarily of highly experienced professionals
Assign tasks and activities and regularly monitor progress
Support talent development and employee engagement by creating a positive, motivating work environment
Exercise functional authority over the team and manage individual performance
Make recommendations on complex operational and conceptual projects and initiatives
Interact with stakeholders across a wide range of fields
Develop business positions and lead and influence senior management and decision-making bodies
Identify, develop and recommend strategic directions and business positions
Help determine the unit’s service offer and ensure projects and activities are planned and executed
Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
Develop training and skills development strategies and action plans for team members
Help resolve complaints and problems in accordance with organizational practices
Participate in hiring, performance management, discipline and skills development in a non-decision-making capacity
Manage the budget

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of eight years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Available 24/7 for escalation support during major incidents

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment