Team Leader – Management Support and Expertise Support

Desjardins

. Support team management . Coordinate the unit’s activities, action plans and initiatives . Coach and guide a team primarily composed of highly experienced professionals . Assign tasks and activities and regularly

Posted 11/12/2026full-timeLévis • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities, with a focus on talent development, strategic planning, and performance management. Proficient in creating a motivating work environment while ensuring project execution aligns with organizational goals.

Highest-signal resume keywords

Team ManagementTalent DevelopmentStrategic PlanningBudget ManagementBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningPerformance ManagementQuality ManagementComplaint ResolutionAction Planning

Soft Skills

CoachingMotivatingInterpersonal CommunicationProblem SolvingStakeholder Coordination

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Employee EngagementClient SatisfactionService Offer DevelopmentSenior Management InfluenceOrganizational Practices

About the role

Key responsibilities & impact

Support team management
Coordinate the unit’s activities, action plans and initiatives
Coach and guide a team primarily composed of highly experienced professionals
Assign tasks and activities and regularly monitor progress
Support talent development and employee engagement
Create a positive, motivating work environment
Identify, develop and recommend strategic directions and business positions
Help determine the unit’s service offer and ensure projects and activities are planned and executed
Meet targets on time and on budget
Manage results, performance, quality and client/partner satisfaction
Develop training and skills development strategies and action plans for team members
Help resolve complaints and problems in accordance with organizational practices
Participate in hiring, performance management, discipline and skills development in a non-decision-making role
Manage the budget
Lead and influence senior management and decision-making bodies
Coordinate with stakeholders across a wide range of fields

Requirements

What you’ll need

Bachelor's degree in a related field
A minimum of eight years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English, both oral and written
Ability to interact with English-speaking partners, members and/or clients

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment