Technical Support Agent

Desjardins

. Perform MIC platform administration activities, including server shutdown and start-up, verifying automatic system operations, managing access groups, maintaining the back-up unit and recovering files .

Posted 9/18/2026full-timeRemote • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in MIC platform administration, including server management, network activities, and user support. Proficient in maintaining technological systems and ensuring compliance with computer-security standards.

Highest-signal resume keywords

MIC Platform AdministrationNetwork ConfigurationUser SupportComputer-Security StandardsFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Server ManagementNetwork MaintenanceEquipment ManagementSystem ConfigurationFile RecoveryData AnalysisTechnical ReportingDesktop-System DeploymentApplication ManagementUser Training

Soft Skills

Action OrientedEffective CommunicationDecision QualitySituational Adaptability

Tools & Technologies

DesktopsLaptopsPrintersTelephone SystemsCell PhonesAlarm Systems

Certifications & Qualifications

College Diploma in Related Field

About the role

Key responsibilities & impact

Perform MIC platform administration activities, including server shutdown and start-up, verifying automatic system operations, managing access groups, maintaining the back-up unit and recovering files
Perform basic network activities, including password reactivation, new-user configuration and regular maintenance procedures
Manage computer equipment, technological systems and equipment, including desktops, laptops, printers, telephone systems, cell phones and alarm systems
Produce and transmit reports concerning problems encountered and carry out follow-up activities
Compile statistics and other data regarding observance of service standards
Inform the Help Desk Services team of changes needed to computer equipment
Carry out activation, configuration, maintenance and repair activities for systems and technological equipment
Analyze equipment needs, propose solutions and acquisition and disposal procedures, and follow up on activities
Act as IT and technology expert for users, provide support, solve problems, propose solutions and refer complex issues
Develop and propose simple training activities for users
Participate in planning and implementing desktop-system deployments and upgrades
Ensure application of computer-security standards, procedures, advice and recommendations
Oversee the flow of technical information needed for smooth platform operation
Manage and update Web and platform applications, profiles, standardized groups and user IDs
Manage application licences and related costs

Requirements

What you’ll need

College diploma in a related field
A minimum of one year of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Communicates effectively
Decision quality
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment