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Desjardins

Technical Support Agent

Desjardins

. Manage the caisse's computer equipment, IT systems and technological equipment .

Posted 9/22/2026full-timeLévis • CanadaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IT systems and technological equipment, providing user support, and administering platforms while ensuring compliance with computer-security standards. Proficient in analyzing equipment needs and optimizing system usage to enhance operational efficiency.

Highest-signal resume keywords
IT Systems ManagementUser SupportMIC Platform AdministrationNetwork MaintenanceComputer-Security Standards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Server OperationsBackup MaintenanceFile RecoveryDesktop ManagementLaptop ManagementPrinter ManagementTelephone Systems ManagementCell Phone ManagementAlarm Systems ManagementUser Training Development
Soft Skills
Action OrientedCustomer FocusDecision QualityNimble LearningSituational Adaptability
Certifications & Qualifications
College Diploma in Related Field
Industry Keywords
Incident ReportsService-Standard StatisticsTechnical Information FlowApplication Licences ManagementUser Configuration

About the role

Key responsibilities & impact
  • Manage the caisse's computer equipment, IT systems and technological equipment
  • Provide technological support to users
  • Administer the MIC platform, including server operations, automatic system verification, access groups, backup maintenance and file recovery
  • Perform basic network activities, including password reactivation, new-user configuration and regular maintenance
  • Manage desktops, laptops, printers, telephone systems, cell phones and alarm systems
  • Produce and transmit incident reports, conduct follow-up, and compile service-standard statistics
  • Inform the Help Desk Services team of required computer-equipment changes
  • Activate, configure, maintain and repair systems and technological equipment
  • Analyze equipment needs, propose acquisition and disposal solutions, and follow up
  • Support users in optimizing systems and equipment use, resolve issues, escalate complex problems and follow up
  • Develop and propose simple user training activities
  • Participate in desktop-system deployment and upgrade planning and implementation
  • Apply computer-security standards, procedures, advice and recommendations
  • Oversee the flow of technical information needed for platform operation
  • Manage and update Web and platform applications, profiles, standardized groups and user IDs
  • Manage application licences and associated costs

Requirements

What you’ll need
  • College diploma in a related field
  • A minimum of one year of relevant experience
  • Other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
  • Action oriented
  • Customer Focus
  • Decision quality
  • Differences
  • Nimble learning
  • Situational adaptability

Benefits

Comp & perks
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment