Technical Support Agent

Desjardins

. Manage the caisse's computer equipment, IT systems and technological equipment .

Posted 9/22/2026full-timeLévis • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IT systems and technological equipment, providing user support, and performing platform administration. Proficient in applying computer-security standards and optimizing user engagement with technology.

Highest-signal resume keywords

IT Systems ManagementMIC Platform AdministrationNetwork MaintenanceUser SupportComputer-Security Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform AdministrationNetwork ActivitiesSystem ConfigurationBackup MaintenanceFile RecoveryDesktop ManagementApplication ManagementTechnical Problem SolvingData AnalysisReport Generation

Soft Skills

Customer FocusAction OrientedSituational AdaptabilityNimble LearningDecision Quality

Tools & Technologies

DesktopsLaptopsPrintersTelephone SystemsAlarm SystemsWeb ApplicationsPlatform Applications

Industry Keywords

Computer Equipment ManagementIT SupportService StandardsUser TrainingEquipment Acquisition

About the role

Key responsibilities & impact

Manage the caisse's computer equipment, IT systems and technological equipment
Provide technological support to users
Perform MIC platform administration, including server shutdown and start-up, automatic system operation verification, access group management, backup unit maintenance and file recovery
Perform basic network activities, including password reactivation, new-user configuration and regular maintenance procedures
Manage desktops, laptops, printers, telephone systems, office phones, cell phones and alarm systems
Produce and transmit reports concerning problems encountered and perform follow-up activities
Compile statistics and data regarding service-standard observance
Inform Help Desk Services of required computer-equipment changes
Activate, configure, maintain and repair systems and technological equipment
Analyze equipment needs, propose solutions and acquisition/disposal procedures, and perform follow-up
Act as an IT and technology expert for users, optimize their use of systems and equipment, solve problems, refer complex issues and follow up
Develop and propose simple training activities for users
Participate in planning and implementing desktop-system deployments and upgrades
Apply computer-security standards, procedures, advice and recommendations
Oversee technical information flows required for platform operation
Manage and update Web and platform applications, profiles, standardized groups and user IDs
Manage application licences and associated costs

Requirements

What you’ll need

College diploma in a related field
A minimum of one year of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Decision quality
Differences
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment