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Desjardins

Technician, Management Information

Desjardins

. Provide technical support for projects and complex operational issues .

Posted 10/9/2026full-timeLévis • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in providing technical support, conducting specialized studies, and developing management reports. Proficient in training users and adapting management systems to meet organizational needs while ensuring compliance with established standards.

Highest-signal resume keywords
Technical SupportData AnalysisReport ProductionUser TrainingBilingual (French and English)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical StudiesData ExtractionProcess AnalysisManagement ReportingSoftware DevelopmentAutomated ProcessesInformation Management
Soft Skills
Action OrientedCustomer FocusDecision QualityNimble LearningSituational Adaptability
Certifications & Qualifications
College Diploma in Related Field
Industry Keywords
Operational IssuesBusiness SolutionsManagement SystemsStandards and Processes

About the role

Key responsibilities & impact
  • Provide technical support for projects and complex operational issues
  • Carry out specialized technical studies, research and analysis
  • Serve as resource person for the submission of solutions and action plans
  • Produce and validate management reports and analysis for the unit’s professionals
  • Help develop, roll out and maintain software and manual and automated processes
  • Train users
  • Help prepare technical notes, guides and training content
  • Help practitioners follow the unit’s standards and processes and use its business solutions, tools and systems
  • Extract data and produce reports and indicators
  • Analyze and help adapt management systems based on changing organizational needs
  • Research and analyze processes, information management and data processing
  • Solve technically complex problems and recommend changes to methods and procedures

Requirements

What you’ll need
  • College diploma in a related field
  • A minimum of three years of relevant experience
  • Other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
  • Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
  • Action oriented
  • Customer Focus
  • Decision quality
  • Differences
  • Nimble learning
  • Situational adaptability

Benefits

Comp & perks
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment