Technician, Product Administration

Desjardins

. Provide technical support for projects and operational issues .

Posted 9/24/2026full-timeMontréal • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support, conducting research and analysis, and preparing technical documentation. Proficient in problem-solving and improving processes while ensuring adherence to standards and policies.

Highest-signal resume keywords

Technical SupportResearch And AnalysisProcess ImprovementCustomer FocusBilingual In French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical StudiesData ProcessingReport DesignInformation ManagementAdministrative Support

Soft Skills

Action OrientedDecision QualityNimble LearningSituational AdaptabilityCustomer Focus

Certifications & Qualifications

College Diploma In Related Field

Industry Keywords

Operational IssuesBusiness SolutionsTechnical NotesUser TrainingStandards And Policies

About the role

Key responsibilities & impact

Provide technical support for projects and operational issues
Conduct technical studies, research and analysis
Serve as resource person for the submission of solutions and action plans
Prepare technical notes to enhance the skills and knowledge of users and their teams
Help practitioners follow the unit’s processes and use its business solutions, tools and systems
Review information requests and conduct research to respond in accordance with standards and policies
Design, produce and analyze reports on the sector’s activities
Provide administrative support to Desjardins components
Help administer specialized products and member/client accounts
Research and analyze processes, information management and data processing
Solve technical problems and help develop and improve methods and procedures

Requirements

What you’ll need

College diploma in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Decision quality
Differences
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment