Veterinary Practice Manager

Destination Pet, LLC

. Oversee the complete operations of the veterinary clinic.

Posted 10/12/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing veterinary clinic operations, including team management, customer service excellence, and compliance with labor laws. Proficient in financial management, inventory control, and effective communication to enhance service delivery and operational efficiency.

Highest-signal resume keywords

P&L ManagementVeterinary ExperienceCustomer Service ExcellenceTeam LeadershipInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ManagementInventory ControlMicrosoft Office SuiteDatabase ApplicationsPerformance ReviewsSafety TrainingCash HandlingProblem-SolvingTime ManagementMulti-Tasking

Soft Skills

Interpersonal SkillsCommunication SkillsMotivational SkillsAnalytical SkillsCustomer Interaction

Tools & Technologies

Computer SystemsMulti-Line TelephonesSocial Media Management

Certifications & Qualifications

BS/BARVT

Industry Keywords

Veterinary Clinic OperationsCustomer ServiceLabor Law ComplianceHospitality ManagementService Industry

About the role

Key responsibilities & impact

Oversee the complete operations of the veterinary clinic.
Manage daily operations, the team, customer service, inventory control, and clinic budget.
Ensure exceptional customer service through customer contact, associate training, complaint resolution, and service delivery.
Collaborate with Destination Pet support staff across Operations, Human Resources, Marketing, Facilities, and Legal.
Ensure cohesiveness of pet care services and cross-training where necessary.
Hire, motivate, train, promote, counsel, and terminate staff when necessary.
Schedule staff assignments while managing to a set budget.
Manage center payroll and ensure timely approval.
Ensure compliance with federal and local labor laws, including OSHA, EEOC, ADA, and Fair Labor Practices.
Conduct safety training, enforce safe-handling rules, and comply with safety policies.
Prepare and deliver annual performance reviews.
Monitor pet guests’ safety, security, and comfort.
Resolve customer and staff complaints.
Manage center social media through weekly postings and customer-comment responses.
Create and execute local marketing programs to acquire customers and grow sales.
Attend community events and partner with local businesses to promote services.
Maintain inventory of supplies and reorder or restock as necessary.
Monitor and manage center computer systems.
Address center maintenance needs.
Use financial reports and statistics.
Manage cash handling, end-of-day cash drawer balance, and bank deposits.
Assist other team members as needed.
Reports to the District Director.

Requirements

What you’ll need

BS/BA or RVT is a plus.
Must be a passionate team player and a strong motivator.
Must have a strong background in driving performance excellence through strong people management.
Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
Proficiency in computer applications including Microsoft Office Suite and database applications.
Ability to multi-task with strong time management skills.
Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Must have exceptional strong customer service experience and skills.
Veterinary experience required.
Must have experience in managing inventory and accounts payable.
Must be able to work evenings, weekends, and holidays.
Must frequently lift 40 pounds.
Must be able to be on feet for the duration of your shift.
Must be able to stand, walk and climb stairs frequently.
Must be able to work on computer system and work multi-line telephones.
Must be able to handle dogs on leashes.
Must be able to work in an environment with exposure to disinfectant, sanitation chemicals, animal dander and excretions.

Benefits

Comp & perks

Health, vision, dental, long & short-term disability, and life insurance
A start-up mentality company with stable funding
401k match
Pet Care discounts
Generous PTO
Opportunity to grow your career with a network of like-minded professionals