Clinical Specialist – Performance Improvement

Detroit Wayne Integrated Health Network

. Conduct reviews of Critical/Sentinel Events to determine whether incidents meet critical event, critical incident, risk event, sentinel event, or media event criteria .

Posted 10/3/2026full-timeDetroit • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Critical/Sentinel Event analysis, reporting, and training within behavioral healthcare, alongside strong project management and quality improvement capabilities. Holds relevant clinical licensure and qualifications to ensure compliance with state and organizational standards.

Highest-signal resume keywords

Master’s Degree In Social WorkValid State Of Michigan Clinical LicensureExperience In Behavioral HealthcareKnowledge Of Quality Improvement ProceduresProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Critical/Sentinel Event AnalysisBehavioral Healthcare ExperienceClinical PracticeReport WritingPerformance ImprovementRoot Cause AnalysisData AnalysisQuality AssuranceAccreditation StandardsMedicaid Screening

Soft Skills

Communication SkillsCritical ThinkingTeamworkConflict ResolutionDecision-Making

Tools & Technologies

MH-WIN ModuleDWIHN PoliciesUtilization Management Systems

Certifications & Qualifications

LMSWLPCLLPQualified Mental Health ProfessionalQualified Intellectual Disabilities ProfessionalQualified Children Mental Health Professional

Industry Keywords

Community Mental HealthSentinel EventsQuality ImprovementCompliance StandardsMDHHS Policies

About the role

Key responsibilities & impact

Conduct reviews of Critical/Sentinel Events to determine whether incidents meet critical event, critical incident, risk event, sentinel event, or media event criteria
Classify critical events or incidents as sentinel or non-sentinel events
Develop and update the MH-WIN Procedural Guidance Manual for reporting critical incidents/events, sentinel events, and deaths
Document and report high-profile, media-reported, and urgent incidents meeting critical incident criteria
Develop face-to-face Critical/Sentinel Event training for the provider network
Report all expected and unexpected deaths to MDHSS within 24 hours of knowledge
Process closure of assigned deaths in the MH-WIN Module
Provide oversight and management of Performance Improvement Projects
Review member records and related information, including IPOS, progress notes, psychiatric evaluations, Behavior Management Plans, dispute resolutions, grievances and appeals, and recipient rights complaints
Follow up with providers on root cause analyses, investigations, corrective action plans, and interventions
Maintain confidentiality and distribute peer review materials only as necessary
Upload Critical/Sentinel Event information into MH-WIN and the All Scanned Documents tab
Analyze and report member experience and satisfaction with services
Develop performance improvement targets with the QI Administrator and Director
Implement systems-improvement changes and measure and evaluate results
Collaborate with other DWIHN units to support quality, service, and efficiency improvements
Perform related duties as assigned

Requirements

What you’ll need

Master’s Degree in Social Work, Psychology, Counseling, the Human Services, the Social Services, or a related field
Three (3) years of professional experience in behavioral healthcare
At least two (2) years of experience in a community mental health setting
Two years of experience in clinical practice
Valid State of Michigan clinical licensure: LMSW, LPC, or LLP
Must meet credentialing qualification as at least one of: Qualified Mental Health Professional (QMHP), Qualified Intellectual Disabilities Professional (QIDP), or Qualified Children Mental Health Professional (QCMHP)
Valid State of Michigan Driver’s License with a safe and acceptable driving record
Knowledge of DWIHN policies, procedures, and practices
Knowledge of quality improvement, Utilization Management, Critical/Sentinel Event procedures, Quality Assurance, accreditation and certification standards, medical and behavioral health practices, compliance standards, Medicaid screening, and MDHHS policies
Computer, time management, organizational, critical thinking, teamwork, conflict resolution, decision-making, project management, assessment, report writing, communication, multitasking, and analytical skills
Ability to communicate orally and in writing and work effectively with diverse populations

Benefits

Comp & perks

Remote work available with supervisory approval
COVID-19 vaccination required as a condition of employment, with medical, religious, or legally required exemptions available
Equal Opportunity Employer