Complex Case Coordinator

Detroit Wayne Integrated Health Network

. Monitor and manage care coordination initiatives .

Posted 10/3/2026full-timeDetroit • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination, case management, and community resource connection, with a strong understanding of mental health policies and regulations. Proficient in assessment, documentation, and reporting within required time frames while effectively communicating with diverse populations.

Highest-signal resume keywords

Licensed Bachelor’s Social Worker (LBSW)Knowledge of DWIHN Policies and ProceduresExperience in Complex Case ManagementProficiency with MHWIN and Microsoft Office SuiteFour Years of Professional Experience in Human Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AssessmentEvaluationReport WritingTime ManagementCritical Thinking

Soft Skills

Interpersonal SkillsCommunication SkillsActive ListeningTeamwork

Tools & Technologies

MHWINMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Certifications & Qualifications

Licensed Bachelor’s Social Worker (LBSW)Valid State of Michigan Driver’s License

Industry Keywords

DWIHNMichigan Mental Health CodeMedicaidASAMDSM-VNCQA GuidelinesCMHSPsPIHPs

About the role

Key responsibilities & impact

Monitor and manage care coordination initiatives
Help DWIHN, its provider network, and the healthcare community progress toward a holistic, integrated, broad-ranging service model
Follow NCQA guidelines for Complex Case Management
Maintain a caseload of DWIHN members
Complete required documentation in MHWIN within required time frames
Visit members in hospital or community settings
Complete assessments and plans of care within required time frames
Identify eligible members through hospital inpatient lists, EMS lists, PHQ, hospital recidivism, and other sources
Oversee marketing and education of Wayne County community providers
Receive and respond to complex case management referrals within designated time frames
Complete weekly and monthly reports
Provide transitions-of-care support for members discharged from acute care settings
Maintain compiled member lists/data for reporting requirements
Coordinate with member care teams at the community level
Connect members with community resources and health providers
Assist members with applications for health benefits, SSI, Bridge Card, and related support
Participate in care review mock audits and file reviews
Provide care coordination for members not eligible for Complex Case Management
Attend weekly team meetings, all-staff meetings, DWIHN meetings, designated CRSP/COPE/Children/Hospital Liaison meetings, and required training
Perform related duties as assigned

Requirements

What you’ll need

Bachelor’s Degree in Social Work, Psychology, Counseling, Nursing, Human Services, Social Services, Public Health, Public Administration, Healthcare Administration, Health Management, or a related field
Four (4) years of full-time paid professional experience in a human service, social service, mental health, or behavioral health setting
Licensed Bachelor’s Social Worker (LBSW) or higher-level license
Valid State of Michigan Driver’s License with a safe and acceptable driving record
Knowledge of DWIHN policies, procedures, practices, provider network, and community resources
Knowledge of the Michigan Mental Health Code, MDHHS policies, and applicable federal policies, rules, regulations, and procedures
Knowledge of MHWIN, LOCUS model, clinical care processes, adult continuums of care, integrated care services, Medicaid, Medical Necessity Criteria, ASAM, DSM-V, NCQA guidelines, CMHSPs, and PIHPs
Assessment, evaluation, attention to detail, time management, report writing, critical thinking, interpersonal, communication, active listening, computer, and teamwork skills
Proficiency with Word, Excel, Access, PowerPoint, Outlook, and Teams
Ability to communicate orally and in writing and work effectively with diverse populations
Judgment and reasoning ability
Proof of being fully vaccinated for COVID-19 as a condition of employment, subject to legally required accommodations or exemptions

Benefits

Comp & perks

Work-from-home/remote work available with supervisory approval
Medical or religious accommodations and other legally required exemptions for COVID-19 vaccination
Equal opportunity employer