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Customer Advisor – Personal Banking Advisory Center
Deutsche Bank. Provide needs-based advice to personal banking customers via telephone, video consultations, chat, co-browsing, and other channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in personal banking products and services, providing needs-based advice through various digital channels. Strong sales skills and a commitment to continuous professional development are essential for success in this role.
Highest-signal resume keywords
Personal Banking Product KnowledgeStrong Sales SkillsCustomer InteractionTeam CollaborationDigital Media Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Banking ApprenticeshipInvestment AdvisoryRetirement PlanningPersonal Loans AdvisoryDigital Banking Consultation
Soft Skills
Open-Minded PersonalityCommunicative SkillsEnthusiasm for Customer InteractionWillingness to LearnMotivation for Professional Development
Tools & Technologies
PC ProficiencySoftware Applications
Industry Keywords
Personal BankingCustomer AdvisoryBusiness DevelopmentStandardized Product Portfolio
About the role
Key responsibilities & impact- Provide needs-based advice to personal banking customers via telephone, video consultations, chat, co-browsing, and other channels
- Advise customers on accounts, services, and digital banking
- Proactively develop business with the standardized product portfolio in investments, retirement planning, and personal loans
- Confidently use digital media in customer consultations
- Work at an advisory center in Hamburg or Hanover
Requirements
What you’ll need- Completed banking apprenticeship or comparable qualification
- Good knowledge of the personal banking product portfolio
- Strong sales skills and enthusiasm for customer interaction
- Open-minded and communicative personality
- Willingness and ability to work as part of a team
- Strong willingness to learn and motivation to continuously develop professional expertise
- Proficient in using PC and software applications
Benefits
Comp & perks- Flexible working hours
- Job security
- Modern, digital working environment
- Support and counseling in difficult life situations
- Programs promoting mental health
- Comprehensive health checkups
- Vaccination programs
- Healthy lifestyle counseling
- Support from pme Familienservice
- FitnessCenter Job
- Flexible working models, such as part-time work, job sharing, and hybrid work
- Culture of diversity, equal opportunity, and participation
- Employer-supported retirement plans
- Banking services for employees
- Company bicycle
- Deutschlandticket public transport pass