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Hybrid Cloud Service Transition Manager
Deutsche Bank. Lead end-to-end delivery of complex technology transformation, infrastructure, and service transition programmes .
Tech Stack
Tools & technologiesCloudITSMPMPServiceNow
About the role
Key responsibilities & impact- Lead end-to-end delivery of complex technology transformation, infrastructure, and service transition programmes
- Manage plans, milestones, dependencies, risks, resources, and outcomes across multiple workstreams
- Drive service transition and operational readiness
- Ensure successful handover into RUN and production support through knowledge transfer, service acceptance, go-live, and hyper care activities
- Build and influence stakeholder relationships across Product, Engineering, Operations, Service Management, and third-party vendors
- Facilitate governance forums, decision-making, and issue resolution
- Identify and deliver automation, AIOps, and AI-enabled improvements
- Simplify processes, improve service quality, and realise measurable business benefits
- Maintain governance, risk management, and executive reporting
- Produce dashboards, RAID logs, decision registers, and senior management updates
- Ensure compliance with control and regulatory requirements
- Use Jira, Confluence, SharePoint, Microsoft 365, PowerPoint, Excel, and ServiceNow for delivery, governance, operational readiness, and continuous improvement
Requirements
What you’ll need- Proven experience delivering complex technology transformation programmes and projects within large enterprise or regulated environments
- Strong technical project management expertise across infrastructure, platforms, operations, service management, or production technology environments
- Ability to manage senior stakeholders, governance, risks, issues, dependencies, budgets, resources, and delivery across multiple workstreams
- Understanding of RUN organisations, operational readiness, service transition, production support models, and IT service management processes
- Knowledge of ServiceNow and ITIL principles
- Hands-on experience with Jira, Confluence, SharePoint, PowerPoint, Excel, and ServiceNow
- Ability to translate technical complexity into clear business outcomes and executive communications
- Experience working with outsourced service providers, cloud and enterprise technology environments
- Experience driving automation, workflow optimisation, AIOps, GenAI, or AI-enabled operational improvements
- Proven ability to leverage AI tools to enhance productivity and optimise workflows
- Ability to apply critical judgment for responsible and ethical use of data and AI outputs
- Relevant certifications such as PMP, PRINCE2, Agile, Scrum, or ITIL are advantageous
Benefits
Comp & perks- Hybrid Working with eligible employees able to work remotely for part of their working time
- Competitive salary
- Non-contributory pension
- 30 days’ holiday plus bank holidays
- Option to purchase additional holiday days
- Life Assurance for you and your family
- Private Healthcare for you and your family
- Retail Discounts
- Bike4Work scheme
- Gym benefits
- CSR programme support
- 2 days’ volunteering leave per year
- Training and development
- Flexible working
- Culture of continuous learning
- Flexible benefits tailored to individual needs