Delivery Director

Dev.Pro

. Lead delivery for major client accounts, ensuring high-quality, timely solutions .

Posted 10/14/2026contractRemote • Brazil, Argentina, ColombiaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive project and program management expertise, with a focus on delivering high-quality solutions and managing large teams and budgets. Proven ability to align client expectations with operational delivery, optimize processes, and drive strategic initiatives for profitability and customer satisfaction.

Highest-signal resume keywords

Project ManagementLeadershipFinancial ManagementSDLC KnowledgeClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementSDLCProcess DesignOperational ManagementFinancial ManagementDelivery MetricsChange AdvocacyStrategic PlanningTalent DevelopmentPre-sales Participation

Soft Skills

Effective CommunicationStrategic ThinkingCreativityProblem-SolvingInitiative

Tools & Technologies

Cloud ComputingData ManagementFull-Stack Engineering

Certifications & Qualifications

PMPSAFeITIL

Industry Keywords

RetailHospitalityFinTechClient SatisfactionResource Utilization

Tech Stack

Tools & technologies

CloudPMPSDLC

About the role

Key responsibilities & impact

Lead delivery for major client accounts, ensuring high-quality, timely solutions
Align with clients on project and program outcomes, monitor satisfaction, and manage escalations
Propose improvements to processes, tools, and technology, and suggest new business or project ideas
Maintain relationships with senior client stakeholders and identify opportunities within existing accounts
Participate in revenue and margin planning
Organize workload planning and optimal resource utilization
Align delivery costs with revenue plans to achieve margin targets
Collaborate with the CTO and Marketing to develop and promote technical capabilities and service offerings
Support Sales with presentations, proposals, pricing, and contract negotiations
Launch new accounts by coordinating staffing and aligning processes with client expectations
Represent the company at client meetings, networking, and industry events
Ensure managers address people issues, provide feedback, monitor performance, and develop careers
Coordinate with HR and Training on people policies, compensation, bonuses, and training

Requirements

What you’ll need

10+ years of project and program management in software product or IT (application management)
Experience managing 100–150+ people and $10–15M annual budgets across teams and projects
Leadership, change advocacy, and effective communication, including executive interaction skills
Experience hiring, developing, and retaining technical and managerial talent
Strategic thinking, decision-making, and accountability
7+ years managing outsourced engineering or IT service delivery to external clients
Advanced knowledge of SDLC and project management
Operational management of delivery services to achieve CSAT and profitability targets
Knowledge of delivery metrics, including profitability, utilization, customer satisfaction, and quality
Process design and optimization with experience building systems from scratch
Pre-sales participation and strategic stakeholder engagement
Experience supporting upselling to new and existing accounts through proactive proposals
Financial management and strategic planning skills
Creativity, initiative, and problem-solving with a structured approach to operations and delivery
Experience in Retail, Hospitality, or FinTech is desirable
Certifications such as PMP, SAFe, or ITIL are desirable
Working knowledge of cloud computing, data management, and full-stack engineering is desirable
Software engineering background with practical development experience is desirable
Experience in software product companies, managing large enterprise accounts and distributed, multinational teams, is desirable
Talent development experience, including mentoring managers and building mature teams, is desirable
CV must be submitted in English

Benefits

Comp & perks

Opportunity to lead delivery excellence for Dev.Pro’s major accounts
Work with clients in FinTech, Retail, and Hospitality
Develop leadership, delivery management, client engagement, operational strategy, and technical skills
Remote-first work environment
Global team operating across 55+ countries on five continents