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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and administering macOS, Linux (Ubuntu), and Windows environments, with a strong focus on troubleshooting, configuration, and user management. Proficient in creating technical documentation and managing IT equipment logistics while fostering collaboration and communication across teams.
Highest-signal resume keywords
MacOS AdministrationLinux (Ubuntu) SupportWindows Environment ManagementGoogle Workspace User ManagementBasic Scripting in Bash, PowerShell, or Python
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting HardwareSystem AdministrationSoftware ConfigurationTechnical DocumentationIT Equipment ManagementSourcing IT EquipmentUser Permissions ManagementOperating System ReinstallationAutomation InitiativesSaaS Systems Familiarity
Soft Skills
Strong CommunicationCollaborationProblem-SolvingProactive MindsetTeam-Oriented
Tools & Technologies
Google WorkspaceAtlassianBashPowerShellPython
Industry Keywords
IT SupportHelpdeskSystem AdministrationCloud ServicesTechnical Troubleshooting
Tech Stack
Tools & technologiesCloudLinuxMacOSPython
About the role
Key responsibilities & impact- Support and administer macOS, Linux (Ubuntu), and Windows environments
- Troubleshoot and resolve hardware, system, and software issues
- Configure laptops, reinstall operating systems, and set up required software
- Manage users and permissions in Google Workspace, Atlassian, and other platforms
- Create and maintain organized technical documentation
- Handle IT equipment logistics, including sourcing, inventory management, and coordinating incoming and outgoing deliveries for contractors
- Support and maintain internal lab environments and networks
- Assist with basic scripting tasks and automation initiatives
- Work with internal users and contractors across different environments
- Support day-to-day IT operations, equipment management, and technical troubleshooting
Requirements
What you’ll need- Experience troubleshooting hardware, systems, and applications
- Experience working with macOS, Linux (Ubuntu), or Windows environments
- Experience configuring laptops, reinstalling operating systems, and setting up software
- Experience managing users and permissions in Google Workspace, Atlassian, or similar platforms
- Basic scripting knowledge or strong interest in Bash, PowerShell, or Python
- Experience sourcing and managing IT equipment
- Ability to create and maintain clear documentation
- Intermediate+ English level
- Strong communication, collaboration, and problem-solving skills
- Proactive, responsible, and team-oriented mindset with a willingness to learn
- Familiarity with SaaS systems and cloud services
- Previous experience in IT support, helpdesk, or system administration environments
Benefits
Comp & perks- Join a global IT company with 1,000+ specialists and a strong presence in Latin America
- Work hands-on with Google Workspace, Atlassian tools, operating systems, networks, and lab hardware
- Build your skills in IT support with opportunities to grow into SRE and DevOps roles