Customer Success Manager, Digital Health & Pharmacy

Develop Health

. Own a book of digital health and pharmacy accounts after signing .

Posted 10/5/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing digital health and pharmacy accounts, focusing on customer success through effective communication, monitoring account health, and identifying growth opportunities. Proficient in utilizing customer success tools and understanding pharmacy operations to enhance client relationships and drive renewals.

Highest-signal resume keywords

Customer Success ManagementAccount GrowthB2B ExperiencePharmacy OperationsCS Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewalsData MonitoringPrior AuthorizationBenefit VerificationAPIsEHRsCustomer Feedback AnalysisSuccess Criteria TrackingBusiness Reviews

Soft Skills

Strong Follow-ThroughProblem SolvingCommunicationCustomer Relationship ManagementAdaptability

Tools & Technologies

PylonGainsightVitally

Certifications & Qualifications

Pharmacy Technician Certification (CPhT)

Industry Keywords

Digital HealthPharmacyTelehealthPayersPharmacy Benefit Managers (PBMs)Integration-Heavy CustomersHigh-Volume CustomersEarly-Stage Startup Experience

About the role

Key responsibilities & impact

Own a book of digital health and pharmacy accounts after signing
Serve as the main post-sale contact for assigned customers
Agree on success criteria with each account and track them
Run regular check-ins and business reviews using company templates, improving them over time
Monitor account health and act on early signs of trouble
Support renewals and identify expansion opportunities
Bring customer feedback and recurring issues to product and engineering with examples
Resolve customer issues end to end and escalate complex issues with appropriate context
Learn customer goals, follow through on commitments, monitor usage and support data, and identify opportunities for increased volume
Work closely with product and engineering
Individual contributor role with no quota or immediate people-management responsibility

Requirements

What you’ll need

3+ years in a post-sale, account-owning role (Customer Success, Account Management) with named accounts
Demonstrable outcomes such as renewals, saves, or account growth
B2B experience with company customers
Strong follow-through and ability to close the loop without being chased
Comfort reading dashboards and explaining changes
Ability to quickly learn prior authorization, benefit verification, PBMs, payers, telehealth, pharmacy operations, and the product
Pharmacy tech (CPhT) or pharmacy operations experience is a bonus
Experience supporting high-volume or integration-heavy customers, including APIs and EHRs, is a bonus
Early-stage startup experience is a bonus
Experience with CS tools such as Pylon, Gainsight, or Vitally is a bonus
Must be currently based in the SF Bay Area or open to relocating there

Benefits

Comp & perks

Meaningful early-stage equity
Health, dental, and vision coverage
401k matching
Flexible PTO
Clear path to a strategic book of accounts as the company grows