Sales Development Manager

Develop Health

. Run the provider-office calling team on behalf of partner pharmacies .

Posted 10/23/2026full-timeSalt Lake City • Utah • United StatesMid-LevelSenior💰 $135,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing outbound calling teams, including hiring, training, and coaching callers while utilizing metrics to drive performance. Proficient in developing processes and workflows, with a strong understanding of healthcare provider-office interactions and compliance with HIPAA regulations.

Highest-signal resume keywords

Outbound Calling Team ManagementHiring And Coaching CallersQuantitative FluencyHealthcare Phone Outreach ExperienceProcess Development And Workflow Setup

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Metrics ManagementPhone SkillsProcess BuildingCRM Workflow SetupQuantitative AnalysisCall Script DevelopmentFeedback ProvisionData-Driven Decision MakingEarly-Stage Startup ExperienceAI Voice Agents Experience

Soft Skills

Self-DirectedFast LearnerMotivational Communication

Tools & Technologies

Dialer ToolCRM SoftwareIn-House Calling Tool

Industry Keywords

HealthcareProvider-Office WorkflowsHIPAA CompliancePatient AccessOutbound Sales

About the role

Key responsibilities & impact

Run the provider-office calling team on behalf of partner pharmacies
Hire, train, coach, and schedule callers
Set the daily cadence, listen to calls, and provide feedback
Make calls personally, especially early in the role
Decide when to add headcount or use outside help based on data
Own calling capacity, demand, task-to-first-call time, callback response time, reach rate, and response rate
Report calling metrics weekly and explain changes
Own and test call scripts and talking points for different office types
Coordinate with growth marketing so phone and digital touches work together
Work with engineering to improve the in-house calling tool and prioritize fixes
Report to the Head of Provider Growth, initially to the CEO until that role is filled

Requirements

What you’ll need

Experience managing an outbound calling team, such as SDR, inside sales, patient access, or similar, with phone as a main channel
Experience hiring and coaching callers
Ability to manage a team using activity, speed to lead, connect rate, and conversion metrics
Ability to demonstrate a metric moved and explain how
Strong phone skills, including getting past a front desk politely and motivating busy offices to act
Experience building processes, fixing queues, writing playbooks, or setting up workflows in a CRM or dialer
Ability to provide useful feedback to tool builders
Quantitative fluency, including breaking a funnel into steps and identifying failures
Fast and self-directed
Ability to quickly learn prior authorization, medication access, provider-office workflows, and HIPAA call rules
Early-stage startup experience is a strong plus
Healthcare phone outreach experience is a bonus
Experience with AI voice agents or modern dialer tooling is a bonus
Ability to work the 7am–4pm shift

Benefits

Comp & perks

Meaningful early-stage equity
Modern calling and AI tooling, built in-house
Work directly accelerating access to medication for hundreds of thousands of patients
Room to grow as the team scales