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Strategic Customer Success Manager – Digital Health, Pharmacy
Develop Health. Own a book of strategic accounts .
Posted 10/5/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $155,000 - $170,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a focus on retention, growth, and strategic account ownership. Proficient in managing complex customer relationships and executing turnaround plans based on data-driven insights.
Highest-signal resume keywords
Account ManagementCustomer SuccessRetention And GrowthQBR ManagementHealth Scoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Post-Sale Account ManagementSuccess Criteria TrackingData AnalysisAccount PlansRenewals ManagementVolume GrowthDashboard InterpretationPrior Authorization KnowledgeBenefit Verification KnowledgeHealth-Tech Account Management
Soft Skills
Executive PresenceMeeting FacilitationProblem SolvingCommunication
Tools & Technologies
PylonGainsightVitallySQL
Industry Keywords
B2B ExperienceDigital HealthPharmacyTelehealthPharma ServicesWomen's HealthGLP-1Weight-Management
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own a book of strategic accounts
- Serve as the main post-sale contact for the highest-value digital health and pharmacy customers
- Agree on success criteria with each account and track them
- Run QBRs connecting platform performance, approval rates, and turnaround time to customer goals
- Identify at-risk accounts using usage and support data and execute turnaround plans
- Own renewals and identify expansion opportunities such as increased volume or new sites
- Partner with account executives when expansion requires a commercial conversation
- Represent customer patterns and impact to product and engineering
- Handle complex escalations and route other issues to the appropriate person
- Convert successful account practices into reusable templates and team processes
- Help define account-health scoring and intervention criteria
Requirements
What you’ll need- 5+ years in a post-sale, account-owning role (Customer Success, Account Management, Strategic AM) with a named book of business
- Demonstrated retention and growth, including renewals, NRR, saves, or volume growth on owned accounts
- B2B experience with company customers
- Experience proactively managing accounts, including account plans, success criteria, health scoring, and QBRs
- Comfort reading dashboards and turning changes into action plans
- Executive presence and comfort running meetings with a customer's COO or head of pharmacy
- Ability to quickly learn prior authorization, benefit verification, PBMs, and payers
- Ability to quickly learn customers' businesses and the product
- Bonus: account management at a health-tech company selling to providers, telehealth companies, or pharmacies
- Bonus: account management at a pharma manufacturer or pharma services company
- Bonus: experience building a CS or AM function at an early-stage startup
- Bonus: women's health, GLP-1, or weight-management telehealth accounts
- Bonus: experience with CS tools such as Pylon, Gainsight, or Vitally, or light SQL
Benefits
Comp & perks- Meaningful early-stage equity
- Health, dental, and vision coverage
- 401k matching
- Flexible PTO
- Clear path to a strategic book of accounts as the company grows
- Work that directly speeds up access to medication for hundreds of thousands of patients