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Devoteam

UEM Engineer, Ivanti MDM Administrator

Devoteam

. Administer and maintain the Ivanti Endpoint Manager Mobile console daily .

Posted 10/7/2026full-timeRemote • PortugalJuniorMid-LevelWebsite

Tech Stack

Tools & technologies
AndroidiOSITSMJamfServiceNow

About the role

Key responsibilities & impact
  • Administer and maintain the Ivanti Endpoint Manager Mobile console daily
  • Manage device enrollment and full lifecycle through Apple Business Manager, Android Enterprise, and Samsung Knox portals
  • Create, test, and deploy security compliance rules, configuration profiles, and user groups
  • Package, deploy, and continuously update public and internal line-of-business mobile applications
  • Act as a Level 2/3 escalation point for complex mobile incidents and perform advanced log analysis
  • Provide high-touch White Glove support for executive/VIP users
  • Maintain integrations across Active Directory, Microsoft Entra ID, PKI, SAML, and SSO authentication flows
  • Monitor iOS and Android ecosystem updates for Day-Zero readiness and compliance
  • Document technical processes, SOPs, and knowledge base articles for L1 support teams
  • Support onboarding and offboarding workflows for corporate mobile endpoints
  • Collaborate with global IT infrastructure teams to ensure device provisioning, security compliance, and endpoint performance

Requirements

What you’ll need
  • Minimum 2 years of proven experience administering MDM/UEM solutions, with strong focus on Ivanti / MobileIron; deep experience in Intune, Workspace ONE, or Jamf will also be considered
  • 3 to 5 years of overall IT experience within Infrastructure or Digital Workplace environments
  • Strong knowledge of iOS/iPadOS and Android Enterprise and enrollment architectures (BYOD, COPE, COBO)
  • Hands-on proficiency with Apple Business Manager, Android Zero-Touch, and Samsung Knox
  • Solid understanding of Active Directory, Microsoft Entra ID, SAML, OAuth, SSO, and PKI/Certificates
  • Familiarity with Ivanti Sentry/Access and ITSM tools such as ServiceNow and Jira, including ITIL processes
  • Excellent analytical, root-cause investigation, and troubleshooting skills
  • Strong user empathy and communication skills
  • Fluency in English

Benefits

Comp & perks
  • Employees can work remotely
  • Permanent contract
  • Equal opportunities and promotion based on merit
  • All vacancies are open to people with disabilities