Clinical Associate – Medical Assistant

Devoted Health

. Deliver high-touch telehealth visits and support the clinical team .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination and patient advocacy, with a strong focus on managing telehealth visits and ensuring seamless communication among healthcare providers. Proficient in navigating electronic health records and coordinating various healthcare services to enhance patient outcomes.

Highest-signal resume keywords

MA CertificationCare CoordinationBilingual (English/Spanish)Telehealth ExperiencePatient Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationPatient EducationMedical Record CollectionDurable Medical Equipment ManagementLab Testing CoordinationImaging CoordinationHome Health Care ManagementPreventative Health ScreeningsTelehealth VisitsAppointment Setup

Soft Skills

Strong CommunicationHighly OrganizedAdaptableAdvocacy for MembersInterpersonal Skills

Tools & Technologies

Electronic Health RecordsGoogle ChromeGoogle SheetsAI ToolsAutomated QueuesAdvanced Dialer

Certifications & Qualifications

MA Certification

Industry Keywords

TelehealthMedicareCare GapsPatient AdvocacyClinical Team Support

About the role

Key responsibilities & impact

Deliver high-touch telehealth visits and support the clinical team
Identify care gaps and coordinate member care across a fragmented healthcare system
Communicate and work with PCP offices
Coordinate pharmacy services
Manage durable medical equipment, home health care, imaging, and laboratory testing needs
Prepare for post-visit activities
Manage orders and coordinate care
Coordinate DME and skilled nursing services with home health partners
Coordinate lab testing and imaging and diligently track results
Notify members of lab results and coordinate follow-up care at the clinician's direction
Coordinate medical record collection, information gathering, appointment setup and confirmation, and outbound communications
Direct clinical concerns to the appropriate licensed team
Provide patient education
Advocate for members by answering and returning calls about care coordination issues
Review internal program referrals and send welcome kits and educational materials

Requirements

What you’ll need

MA Certification highly preferred; expired MA certifications are OK
Verification: a copy of active or expired MA certification will be required
If uncertified, significant MA experience/background may qualify; copies of MA school diploma and transcripts may be requested
Two (2) years of patient facing experience
Telehealth experience is a bonus
Experience in care coordination, particularly helping Medicare patients close care gaps and complete preventative health screenings is desired
Fully bilingual (English/Spanish), and English is desired
Highly organized and adaptable, able to manage a large member panel (100+ if needed)
Strong communication with doctors, pharmacies, nurses, and caregivers
Comfortable working with members via video, phone, and portal
Ability to learn electronic health records and computer platforms including Google Chrome, Google Sheets, AI tools, automated queues, and Advanced Dialer
No clinical decision-making or activities requiring licensure; clinical tasks are performed under licensed professional supervision

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program
Optional overtime through occasional weekend hours
Total rewards package for full time employees