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Clinical Associate – Palliative Care
Devoted Health. Support Devoted Medical, Devoted Health’s interdisciplinary virtual-first medical practice .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care coordination, telehealth practices, and patient engagement, with a strong focus on managing member panels and ensuring compliance with healthcare regulations. Proficient in utilizing EHR systems and bilingual communication to enhance patient experiences.
Highest-signal resume keywords
MA CertificationPatient-Facing Healthcare ExperienceEHR/EMR Systems ExperienceBilingual in English and SpanishCare Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care CoordinationPatient EngagementTelehealth PracticesClinical Documentation CompliancePreventive Care Gaps IdentificationReferral Workflow ManagementMedication ClarificationDME Authorization TrackingLab Imaging Requisition Follow-ThroughHealthcare Navigation
Soft Skills
Communication SkillsOrganizational SkillsPrioritization SkillsInterpersonal SkillsProblem-Solving Skills
Tools & Technologies
EHR SystemsEpicAthenaHealthEClinicalWorksCernerGoogle WorkspaceCRM PlatformsSalesforceAI-Assisted Documentation ToolsAutomated Telephony Systems
Certifications & Qualifications
MA CertificationCMA CertificationRMA CertificationCCMA Certification
Industry Keywords
HIPAA RegulationsPatient Privacy StandardsMedicare Advantage STARSHEDISVirtual CareOutpatient Ambulatory ClinicsHealthcare System NavigationPreventive ScreeningsSkilled Nursing OrdersHome Health Coordination
About the role
Key responsibilities & impact- Support Devoted Medical, Devoted Health’s interdisciplinary virtual-first medical practice
- Provide high-touch telehealth visits and facilitate virtual patient onboarding
- Identify care gaps and navigate members through the healthcare system
- Coordinate with PCP offices and specialty networks
- Manage electronic prescription requests and pharmacy communications
- Drive referral workflows and track DME, home health, imaging, and laboratory orders through completion
- Collaborate with home health agencies on Start of Care dates and skilled nursing orders
- Track lab and diagnostic imaging results and documents for timely clinician review
- Identify in-network specialists and obtain required clinical records or authorizations
- Route prescription refill requests, medication clarifications, and adverse event or clinical inquiries under provider guidance
- Coordinate medical record collection, information gathering, appointments, and outbound communications with Devoted Medical providers
- Review member panels and disease registries to identify and close preventive care gaps
- Educate members about preventive screenings and coordinate testing kits, mobile diagnostics, or clinic appointments
- Serve as a point of contact for members via inbound calls, outreach queues, and digital messaging portals
- Explain medical instructions, plan benefits, and healthcare navigation clearly to members and families
- Review internal program referrals, conduct welcome outreach, and distribute educational materials and care kits
- Perform all clinical tasks under licensed professional supervision; no independent clinical decision-making or licensure-required activities
Requirements
What you’ll need- MA Certification (highly preferred); expired MA certifications are OK; a copy of active or expired CMA, RMA, or CCMA certification will be required
- If not certified, significant MA experience/background may qualify; MA school diploma/transcripts may be requested
- Two (2) years of patient-facing healthcare experience
- Experience in virtual care, outpatient ambulatory clinics, or telehealth settings preferred
- Experience utilizing EHR/EMR systems such as Epic, AthenaHealth, eClinicalWorks, or Cerner
- Thorough understanding of HIPAA regulations, patient privacy standards, and clinical documentation compliance
- Experience in care coordination and quality metric improvement, particularly Medicare Advantage STARS/HEDIS preventive care gaps, desired
- Fully bilingual in English and Spanish, written and verbal, preferred
- Ability to prioritize and manage a high-volume member panel of 100+ members across multiple channels and workflows
- Experience with DME authorization tracking, home health coordination, lab/imaging requisition follow-through, and specialist referral routing
- Ability to use Google Workspace, AI-assisted documentation tools, CRM platforms such as Salesforce, and automated telephony/dialer systems
Benefits
Comp & perks- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above
- Parental leave program
- 401K program