Content Manager

Devoted Health

. Drive a portfolio of member campaigns from intake through readout, spanning onboarding, clinical outreach, quality measures, plan comprehension, and digital adoption .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $73,000 - $114,083 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving member engagement campaigns through effective project management, data-driven decision-making, and collaboration with cross-functional teams. Proficient in utilizing AI tools and project management systems to enhance campaign performance and process improvements.

Highest-signal resume keywords

Project ManagementCampaign DesignData AnalysisAI Tool UtilizationHealthcare Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

A/B TestingSQLLookerCampaign DesignProcess ImprovementContent ManagementPerformance Data AnalysisAutomation ConfigurationQuality AssuranceMember Journey Mapping

Soft Skills

Attention to DetailStrong WritingCommunication

Tools & Technologies

Monday.comAsanaJiraSmartsheet

Industry Keywords

HealthcarePublic HealthMedicare AdvantageStars/Quality MeasuresRegulated Environment

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Drive a portfolio of member campaigns from intake through readout, spanning onboarding, clinical outreach, quality measures, plan comprehension, and digital adoption
Turn incoming requests into complete briefs and scoping documents capturing content and technical requirements
Shape new campaigns with engagement strategy and service design, including journey, channel mix, sequence, and ask
Build campaigns with holdouts or variants where feasible, documented hypotheses, and performance readouts
Partner with clinical, quality, product, and technology teams to turn program goals into action-driving campaigns
Own channel QA standards and run launch health checks covering volumes, replies, and errors
Apply suppression rules, respect contact history, and sequence competing member communications
Maintain automated campaigns through content refreshes, drift monitoring, and logic updates
Keep status, ownership, and next steps current in Monday.com
Give day-to-day direction to the Member Engagement Operations Associate on shared campaigns and QA
Deliver one scoped process improvement commitment per quarter with measurable before-and-after results
Apply AI to drafting, summarizing, QA checks, documentation, and first-pass translation

Requirements

What you’ll need

3–6 years in project or program management, communications operations, or engagement operations
Exceptional attention to detail
Experience supporting health program engagement: getting people to schedule, verify, screen, refill, or complete something that's good for them
Hands-on experience with testing — you've run or supported an A/B test or holdout
Hands-on in a project management system (Monday.com, Asana, Jira, Smartsheet), configuring views and automations
Experience designing campaigns or member journeys, not only executing someone else's brief
Comfort using performance data to decide what to change next
A track record of improving process through checklists, templates, or automations
Real interest in AI tools and some hands-on experience
Strong writing and communication
Professional fluency in Spanish, written and spoken — desired
Experience in healthcare, public health, or another regulated environment — desired
Medicare Advantage or Stars/quality measures experience — desired
Light technical fluency: SQL, Looker or similar, or no-code/low-code workflow building — desired
Experience with older adults or other populations where plain language and accessibility matter — desired

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program