Digital Care Coordinator

Devoted Health

. Lead real-time digital member support through Portal Chat, delivering accurate, empathetic guidance and resolving member needs efficiently .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong digital communication proficiency and the ability to manage multiple systems and screens effectively while providing empathetic member support. Proven experience in problem-solving, de-escalation, and navigating complex workflows in a fast-paced environment is essential.

Highest-signal resume keywords

Digital Communication ProficiencyCustomer-Facing ExperienceTime ManagementProblem-SolvingTechnology Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 55+ WPMDe-EscalationJudgmentMultitaskingResearch Skills

Soft Skills

EmpathyResilienceOptimismAdaptabilityCollaboration

Tools & Technologies

Orinoco Appointment WorkflowsAI-Assisted ResourcesInternal ToolsKnowledge Base

Industry Keywords

Healthcare ExperienceMedicare AdvantageDigital Member SupportCall Center Performance Metrics

About the role

Key responsibilities & impact

Lead real-time digital member support through Portal Chat, delivering accurate, empathetic guidance and resolving member needs efficiently
Manage multiple concurrent conversations while maintaining strong response times and meeting digital service level expectations
Use internal tools, knowledge base, and AI-assisted resources to research member questions and provide reliable information
Identify issues requiring escalation and create cases or handoffs to partner teams for timely follow-up and resolution
Collaborate with peers, clinical partners, and cross-functional teams to resolve member needs end-to-end
Participate in quality reviews, coaching sessions, and ongoing training
Share insights to improve workflows, guidance, and the digital member experience
Adapt to evolving digital tools, workflows, and operational priorities as the Digital Guide program scales

Requirements

What you’ll need

Availability to work variable shifts across multiple time zones, 8am EST – 8pm PST, including weekends
Demonstrated digital communication proficiency across chat and portal channels, maintaining empathy, clarity, and accuracy
Strong time management and ability to thrive in a fast-paced, multitasking environment
Resilient, optimistic, and solutions-focused when navigating challenges
Proven ability to independently navigate resources, make sound decisions, and manage multiple systems/screens
Comfortable working through ambiguity by asking thoughtful questions, researching across tools and resources, and identifying next best actions to support members effectively
Minimum 3 years of customer- or patient-facing experience; healthcare or Medicare Advantage experience a plus
Successfully completes a written communication exercise and a typing test (55+ WPM)
Strong familiarity with Orinoco appointment workflows and outreach entities
High level of technology proficiency, with the ability to manage multiple systems, screens, and digital tools simultaneously
Demonstrated strength in de-escalation, judgment, and problem-solving
Call center performance metrics that align with tenure and seniority expectations

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program