Director, Outbound Engagement

Devoted Health

. Lead operational strategy, program design, and execution for an organization of 150+ people spanning Outbound case and campaign work .

Posted 10/23/2026full-timeRemote • United StatesLead💰 $182,000 - $216,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational strategy, program design, and execution within large organizations, focusing on optimizing workflows and improving member outcomes through data-driven insights. Proven ability to lead and develop high-performing teams while managing capacity planning and achieving business outcomes.

Highest-signal resume keywords

Operational Strategy LeadershipProgram Design and ExecutionTeam Development and ManagementData-Driven Decision MakingCapacity Planning and Budget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Program DevelopmentWorkflow OptimizationPerformance Gap DiagnosisOutcome Target DeliveryQuality Calibration Standards

Soft Skills

Emotional IntelligenceCollaborationCoachingProblem SolvingTeam Culture Development

Tools & Technologies

Dialer SystemsCase Management ToolsAI AgentsAutomation ToolsWorkforce Management Systems

Industry Keywords

Member ExperienceCompliancePerformance ScorecardsOutbound CampaignsOperational Challenges

About the role

Key responsibilities & impact

Lead operational strategy, program design, and execution for an organization of 150+ people spanning Outbound case and campaign work
Standardize and optimize workflows, scale yield and efficiency, solve complex operational challenges, and use data-driven insights to improve member outcomes
Partner with senior leaders across Member Experience, Stars & Quality, Compliance, Product, and Analytics to translate business needs into operational programs
Hold go/no-go authority on launch readiness and own stabilization
Deliver outcome targets including reach, connect rates, conversion, quality, compliance, and member experience
Diagnose performance gaps and resolve member problems surfaced by outreach
Direct Managers, Supervisors, and Guides across a 150+ person organization
Set operating standards for coaching and quality calibration while empowering Managers to own programs end-to-end
Own capacity planning with Workforce Management and manage seasonal peaks, deadline trade-offs, and headcount budget insights
Maintain program scorecards and performance views, standardize call and system workflows, and scale yield through hypothesis testing
Collaborate with product managers and engineers on dialer, routing, case management, AI agents, and automation tools with scoped requirements, pilot designs, and rollback plans
Shape the long-term strategy for the Outbound Organization and foster an authentic, caring, and emotionally intelligent team culture

Requirements

What you’ll need

8+ years of experience leading operations across multiple work streams and building/scaling operational programs
Proven experience managing and developing a high-performing team of leaders within a large organization (e.g., 150+ org)
Ownership of functional planning, budget, and headcount with direct accountability for committed business outcomes rather than activity metrics

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Parental leave program
401K program