Director, Provider Escalations – Education, Strategy & Operations

Devoted Health

. Own Devoted’s Health System Escalation function, including escalation response time, quality, and time to resolution .

Posted 10/16/2026full-timeRemote • United StatesLead💰 $182,000 - $216,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership experience in managing complex operational environments, focusing on measurable outcomes through metrics, KPIs, and performance dashboards. Proven ability to drive cross-functional initiatives and implement AI-enabled workflows to enhance operational efficiency and quality.

Highest-signal resume keywords

Leadership ExperienceOperational RigorMetrics ManagementCross-Functional ExecutionAI-Enabled Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI ManagementWorkflow AutomationOperational EfficiencyProcess ImprovementPerformance Metrics

Soft Skills

People LeadershipCommunication SkillsAttention to DetailResilienceInfluencing Skills

Tools & Technologies

Performance DashboardsAI-Enabled Workflows

Industry Keywords

Health System EscalationsOperational ProcessesChange ManagementCross-Functional CollaborationService Levels

About the role

Key responsibilities & impact

Own Devoted’s Health System Escalation function, including escalation response time, quality, and time to resolution
Drive alignment and change across executive and cross-functional Network, Claims, Payment Integrity, Clinical, Product, and Engineering stakeholders
Manage the function through rigorous metrics, KPIs, scorecards, and performance dashboards
Lead through significant evolution while creating confidence, momentum, stability, and strong culture through change
Run the current operation while designing, implementing, and owning the future-state process
Raise the talent bar across the organization by setting the pace and modeling high standards
Build and operationalize AI-enabled and human-in-the-loop workflows to improve response quality and speed
Establish visibility into units of work, productivity, quality, cost, workforce planning, and performance metrics
Define and execute the roadmap for scaling Health System Escalations through workflow automation and self-service
Prepare executive briefings and build tooling to diagnose escalation issues quickly and at scale
Charter cross-functional initiatives addressing root causes of escalations through operational process and policy improvements

Requirements

What you’ll need

At least 10 years of leadership experience with a track record of delivering measurable outcomes in complex operational environments
Outstanding operational rigor with the ability to deploy technology to solve complex business challenges
Proven experience driving end-to-end initiatives from strategy through execution that materially improve quality, service levels, cost, compliance, or operational efficiency
Strong systems thinking and product mindset, with experience owning roadmaps, KPIs, and cross-functional execution
Demonstrated ability to manage through metrics, establish ambitious targets, and drive teams to results with clear accountability
Exceptional attention to detail and precision
Strong people leadership skills, with the ability to lead through managers, distributed teams, and external vendors
Excellent communication skills, with the ability to influence senior leaders and cross-functional partners
Clear evidence of urgency, resilience, and the ability to move quickly while maintaining high quality standards
Demonstrated ability to raise the talent bar and serve as a pace setter for teams and peers
Desired: Experience transforming operations through AI-enabled workflows

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Parental leave program
401K program
Total rewards package for full time employees