Manager, Member Service Guide

Devoted Health

. Build, coach, and develop a team of Supervisors and Guides .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $58,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams in customer-focused or healthcare environments, leveraging data and metrics to drive operational improvements and performance outcomes. Proficient in project management and navigating change while fostering collaboration across cross-functional teams.

Highest-signal resume keywords

Team LeadershipData-Driven Decision MakingProject ManagementChange ManagementAI and Automation Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementContinuous Improvement MethodologiesOperational ManagementProcess ImprovementMetrics Analysis

Soft Skills

Coaching and DevelopmentCommunicationInterpersonal SkillsInfluencingRelationship Building

Tools & Technologies

AI ToolsAutomation SolutionsDigital Transformation Tools

Industry Keywords

Healthcare OperationsMedicare AdvantageContact Center Environment

About the role

Key responsibilities & impact

Build, coach, and develop a team of Supervisors and Guides
Leverage data, trends, and insights to identify opportunities, diagnose root causes, and drive improvements across people, process, and product
Own performance across multiple teams, ensuring service levels, quality standards, and operational goals are met
Lead key projects and operational initiatives from ideation through execution
Partner cross-functionally with Training, Quality, Technology, Workforce Management, Clinical, and Product teams
Champion AI and automation by identifying opportunities, piloting solutions, and enabling teams to use tools effectively
Translate complex or evolving strategies, including AI and operational changes, into clear guidance
Guide teams through rapid growth and change
Establish and refine processes and tools that improve consistency, quality, and scalability

Requirements

What you’ll need

3+ years of experience leading front-line teams in a customer-focused or healthcare environment
Demonstrated success coaching and developing both people leaders and individual contributors toward measurable performance outcomes
Proven ability to manage operations and drive results using data, metrics, and continuous improvement methodologies
Strong project management and organizational skills, with experience leading initiatives from concept through execution
Ability to operate effectively in ambiguous, fast-changing environments, with a track record of leading teams through change
Strong communication and interpersonal skills, with the ability to influence, align, and build relationships across teams and levels
Curiosity and enthusiasm for AI and emerging technologies, with the ability to learn quickly and apply tools to improve team effectiveness and member experience
Experience in Medicare Advantage or healthcare operations, particularly in a contact center environment
Exposure to AI tools, automation, or digital transformation efforts within operations or service environments

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program