Manager, Workforce Management

Devoted Health

. Own scheduling and capacity planning for teams, matching staff supply to member demand .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $73,000 - $97,786 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management and operational systems, with a strong focus on capacity planning, scheduling accuracy, and stakeholder communication. Proficient in data analysis and tools like Google Sheets and SQL to drive operational efficiency and support decision-making.

Highest-signal resume keywords

Workforce ManagementCapacity PlanningGoogle SheetsSQLLean Six Sigma

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningSchedulingData AnalysisOperational SystemsSLA MonitoringAppointment Completion TargetsSOP CreationBudget ManagementStaffing AnalysisPTO Management

Soft Skills

AdaptabilityCollaborationEmpathyCommunicationOwnership

Certifications & Qualifications

Lean Six Sigma Training

Industry Keywords

Workforce ManagementOperationsHealthcareAnalyticsFast-Paced Environment

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own scheduling and capacity planning for teams, matching staff supply to member demand
Oversee daily capacity health by reviewing supply and demand and responding to supply deficits
Drive real-time operations by monitoring SLA attainment, AHT, shrinkage, service levels, and appointment completion targets
Maintain accurate schedules and calendars, including time off, non-clinical time, weekend coverage, and other schedule changes
Manage the PTO approval process and partner with people leaders on time-off decisions
Lead capacity planning and track staffing against plan
Provide input to Operations and Finance on hiring, backfill, and budget decisions
Create SOPs and playbooks to make processes repeatable at scale
Improve tools, workflows, and scheduling products with product and data teams
Partner with Operations, Finance, Training, and clinical leadership to align staffing with budget and care delivery needs
Serve as the go-to leader for workforce management questions

Requirements

What you’ll need

3+ years in workforce management, operations, or a related analytical role, ideally in a fast-paced startup environment
Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions
Ability to build sustainable operational systems
Empathetic, respectful, and collaborative approach prioritizing team well-being and customer success
Reliable end-to-end ownership with clear communication and follow-through
Comfortable with operational systems and analytics
Strong Google Sheets skills required
SQL a strong plus; ability to self-serve data with SQL queries desired
Ability to work with operations, finance, and data partners
Previous health care experience desired
Lean Six Sigma training a plus
Ability to communicate clearly with stakeholders at different levels

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program