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Pharmacy Care Coordinator – Clinical Pharmacy Operations
Devoted Health. Supports clinical outreach campaigns by making outbound calls and utilizing portal chat to members to schedule appointments with the pharmacist team to address clinical gaps or medication concerns .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing clinical outreach and medication recommendations while effectively communicating with members, providers, and pharmacies. Proficient in navigating health benefits and adapting to evolving workflows in a fast-paced environment.
Highest-signal resume keywords
Active National PTCB CertificationClinical Outreach Campaign ManagementHigh Volume Outbound CallingCase Management and Follow-UpDetail-Driven Organization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
AdaptabilityTeam CollaborationTransparent CommunicationProblem-SolvingTime Management
Certifications & Qualifications
National PTCB Certification
Industry Keywords
Health CareRetail PharmacyMedication RecommendationsCost of CarePatient Navigation
About the role
Key responsibilities & impact- Supports clinical outreach campaigns by making outbound calls and utilizing portal chat to members to schedule appointments with the pharmacist team to address clinical gaps or medication concerns
- Supports cost of care efforts by reaching out to providers and members to offer lower cost alternative medication options
- Manages an assigned caseload which may require provider, pharmacy, and/or member follow-up to address medication recommendations, concerns, or questions
- Independently oversees assigned cases and outreaches with timely follow-up, clear next steps, and thorough documentation
- Helps members navigate their Devoted Health benefits
- Participates in sprints, pilots, and special projects as they launch
- Collaborates with the broader pharmacy team to support shared goals and coverage needs
- Assists with training and shadowing when new team members join the team
- Participates in team and pharmacy department activities and responsibilities
Requirements
What you’ll need- At least 3 years of work experience in health care or retail pharmacy
- Active National PTCB Certification
- Comfortable making a high volume of outbound calls to members, providers, and pharmacies
- Comfortable managing daily responsibilities and tasks independently
- Ability to shift between tasks, projects, and priorities frequently
- Highly organized and detail-driven
- Comfortable learning new software and adapting as tools and workflows evolve
- Adaptable and flexible, with a willingness to take on new or shifting tasks positively
- A true team player who brings new ideas to the table, works through solutions with others, and lifts up their teammates
- Comfortable speaking with physicians, pharmacies, and patients, with a genuine passion for our members
- Thrives in a fast-paced and dynamic environment
- A transparent communicator about your work, what's going well, and what's not, with a thoughtful eye for improving processes
Benefits
Comp & perks- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program