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Devoted Health

Pharmacy Care Coordinator – Clinical Pharmacy Operations

Devoted Health

. Support clinical outreach campaigns through outbound calls and portal chat to schedule pharmacist appointments addressing clinical gaps or medication concerns .

Posted 9/15/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing clinical outreach and medication recommendations while effectively communicating with members, providers, and pharmacies. Proficient in navigating health benefits and adapting to evolving workflows in a fast-paced environment.

Highest-signal resume keywords
Active National PTCB CertificationClinical Outreach Campaign ManagementHigh Volume Outbound CallingCase Management and Follow-UpTeam Collaboration and Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Highly OrganizedDetail-DrivenAdaptable and FlexibleTransparent CommunicationTeam Player
Certifications & Qualifications
National PTCB Certification
Industry Keywords
Health CareRetail PharmacyMedication AlternativesPharmacy Team CollaborationMember Navigation

About the role

Key responsibilities & impact
  • Support clinical outreach campaigns through outbound calls and portal chat to schedule pharmacist appointments addressing clinical gaps or medication concerns
  • Support cost-of-care efforts by contacting providers and members about lower-cost medication alternatives
  • Manage an assigned caseload requiring provider, pharmacy, and/or member follow-up on medication recommendations, concerns, or questions
  • Independently oversee assigned cases and outreach with timely follow-up, clear next steps, and thorough documentation
  • Help members navigate their Devoted Health benefits
  • Participate in sprints, pilots, and special projects
  • Collaborate with the broader pharmacy team on shared goals and coverage needs
  • Assist with training and shadowing new team members
  • Participate in team and pharmacy department activities and responsibilities

Requirements

What you’ll need
  • At least 3 years of work experience in health care or retail pharmacy
  • Active National PTCB Certification
  • Comfortable making a high volume of outbound calls to members, providers, and pharmacies
  • Comfortable managing daily responsibilities and tasks independently
  • Ability to shift between tasks, projects, and priorities frequently
  • Highly organized and detail-driven
  • Comfortable learning new software and adapting as tools and workflows evolve
  • Adaptable and flexible, with a willingness to take on new or shifting tasks positively
  • A true team player who brings new ideas to the table, works through solutions with others, and lifts up their teammates
  • Comfortable speaking with physicians, pharmacies, and patients, with a genuine passion for our members
  • Thrives in a fast-paced and dynamic environment
  • A transparent communicator about your work, what's going well, and what's not, with a thoughtful eye for improving processes

Benefits

Comp & perks
  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility for all roles excluding Director and above
  • Commission eligibility for Sales roles
  • Parental leave program
  • 401K program