Senior Business Operations Manager

Devoted Health

. Own the daily health of the operation by monitoring TAT (Turnaround Time), clearing backlogs, and ensuring queue health remains optimal .

Posted 9/28/2026full-timeRemote • United StatesSenior💰 $110,500 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational leadership, driving change, and managing cross-functional workflows in fast-paced environments. Proficient in leveraging AI tools and analytics to enhance operational performance and streamline processes.

Highest-signal resume keywords

Operational LeadershipChange ManagementAnalytic MindsetCross-Functional CollaborationAI Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance MonitoringKPI TrackingQualitative AnalysisQuantitative AnalysisWorkflow DesignEscalation ManagementProcess ImprovementTraining Development

Soft Skills

Exceptional CommunicationProblem-SolvingOrganizational SkillsCuriosityInfluencing Others

Tools & Technologies

AI ToolsAutomationLLM-Based Workflows

Industry Keywords

Health TechDigital HealthHealthcare TechnologyMedicare AdvantageStartup Experience

About the role

Key responsibilities & impact

Own the daily health of the operation by monitoring TAT (Turnaround Time), clearing backlogs, and ensuring queue health remains optimal
Oversee operational performance and maintain the feedback loop between high productivity and rigorous audit accuracy
Own the end-to-end design, testing, and launch of scalable cross-functional workflows, including change management, training, and post-launch KPI tracking
Partner with external vendors and cross-functional stakeholders across Engineering, Network/Provider Operations, Claims, and Integrations
Align ongoing operational priorities, streamline end-to-end workflows, and drive shared business outcomes
Identify opportunities to lean out manual processes by deploying and managing AI agents alongside human staff
Act as the primary escalation point to resolve blockers for vendors and internal teams
Ensure vendors and internal teams have the training and job aids needed to succeed

Requirements

What you’ll need

6+ years of experience in business operations or operational leadership
Demonstrated success in driving meaningful change and measurable operational results in fast-paced environments, with a bias toward action and a focus on continuous improvement
Thrives in operational execution, escalation management, and problem-solving
Comfort with ambiguity, including unanticipated and sometimes messy issues that require ownership from triage to resolution
Analytic mindset and ability to execute qualitative and quantitative analyses that drive impact
Exceptional communication and cross-functional collaboration skills, with an ability to influence others
Strong organizational skills, including prioritizing and managing multiple initiatives at once
High degree of professionalism
Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings is highly desired
2+ years in a health tech, digital health, or healthcare technology environment; Medicare Advantage health plan and/or startup experience a plus
Experience influencing and driving change in a highly-matrixed organization

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program