Senior Manager, AI Performance & Operations

Devoted Health

. Embed with frontline teams and leaders to understand quality standards, interaction breakdowns, and current coaching practices .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $110,500 - $173,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing AI-powered systems for performance monitoring and coaching, with a strong focus on data analysis and systems thinking. Proven ability to lead teams and drive tool adoption while translating quality standards into actionable frameworks.

Highest-signal resume keywords

AI Tools FluencyData AnalysisPeople LeadershipSystems ThinkingCoaching Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringQuality Standards EvaluationCoaching Workflow DevelopmentData VisualizationFramework Design

Soft Skills

Exceptional CommunicationComfort with Ambiguity

Tools & Technologies

AI PlatformsQuality Monitoring Systems

Industry Keywords

High-Ownership Operator RolesStartup StrategyBusiness OperationsConsultingInternal Tooling

About the role

Key responsibilities & impact

Embed with frontline teams and leaders to understand quality standards, interaction breakdowns, and current coaching practices
Own the performance of high-volume frontline AI agents across voice and chat
Continue building AI agents to drive higher performance
Build AI-powered quality monitoring systems for millions of member interactions in real time
Evaluate interactions beyond pass/fail scoring for member experience, safety, and outcomes
Build coaching workflows that provide immediate actionable feedback to leaders
Visualize interaction data, evaluation criteria, coaching signals, and performance trends
Scale successful systems into reusable frameworks for new teams, interaction types, and channels
Partner with frontline leaders to drive tool adoption and iterate based on feedback
Oversee a small team of operators and agent builders driving performance across frontline agents and teams

Requirements

What you’ll need

4+ years in high-ownership operator roles: startup strategy, biz ops, consulting, or internal tooling PM
Experience building and running systems that made organizations meaningfully more effective
People leadership experience: directly managed, mentored, or grown individuals or teams
Fluency with modern AI tools and platforms, with an active practice of pushing their limits
Strong data fluency and ability to self-serve analysis and reason from data rigorously
Systems thinking and ability to design reusable frameworks and feedback loops
Ability to translate quality in human interactions into structured criteria an AI system can apply at scale
Coaching and enabling mindset with frontline managers and quality leads
Exceptional communication skills
Comfort with ambiguity and end-to-end ownership of outcomes

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program