Senior Manager, Document Services

Devoted Health

. Own oversight of daily operations and long-term strategy for Document Services .

Posted 9/16/2026full-timeRemote • United StatesSenior💰 $110,500 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational oversight, vendor management, and compliance within Document Services, leveraging AI tools and analytical skills to drive efficiency and strategic growth. Proven ability to build scalable systems and manage cross-functional partnerships while ensuring adherence to regulatory requirements.

Highest-signal resume keywords

Operations ManagementVendor ManagementCompliance OversightAI Tool UtilizationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementCorrespondence ManagementPrint ProductionBudget AccountabilityPerformance OversightReporting DevelopmentOperational Data AnalysisProcess AutomationKPI DevelopmentForecasting

Soft Skills

Change LeadershipInfluence Without AuthorityCommunication SkillsAdaptabilityProblem-Solving

Tools & Technologies

AI ToolsReporting ToolsVendor PlatformsPOD WorkflowsMail Tracking Systems

Industry Keywords

Health PlanMedicare AdvantageRegulated EnvironmentCMS RequirementsAudit-Ready Documentation

About the role

Key responsibilities & impact

Own oversight of daily operations and long-term strategy for Document Services
Monitor and develop the Inbound Correspondence and Outbound Print Production programs
Serve as the connective point between Document Services and cross-functional partners
Manage vendor relationships and the department budget on behalf of the Director and VP of Membership Operations
Ensure compliance across every document entering or leaving the organization
Own the operating model for Inbound Correspondence and Print Production, including intake, routing, turnaround standards, operational monitoring, and escalation paths
Build capacity and forecasting plans anticipating membership growth and seasonal volume
Build repeatable tooling such as playbooks, intake processes, readiness trackers, adoption dashboards, and KPIs
Leverage AI technology and reporting tooling to analyze trends and drive change
Build monitoring and communication plans for visibility into risk, delay, and volume shifts
Represent Document Services in Product and Technology roadmaps and design decisions
Act as primary point of contact for Compliance, IT, Marketing, MXE, Guide, DMG, and Product/Technology teams
Build partnerships across operations stakeholders and design solutions for the whole organization
Partner with Compliance to maintain audit-ready documentation and represent Document Services in internal and external audits
Ensure programs meet regulatory and contractual requirements, including notice timeliness, accessibility, and record retention
Oversee inbound mail and fax vendors and outbound fulfillment vendors
Define performance standards, scorecards, business reviews, issue resolution processes, vendor budgeting, and forecasting

Requirements

What you’ll need

7+ years in operations, correspondence management, print production, or a closely related function
3+ years managing people, ideally including other managers
Demonstrated experience scaling operational programs through tools, automations, or durable systems created yourself
Strong analytical skills; able to build reporting from operational data and explain it to non-operational audiences
Track record of leading change through influence rather than authority across teams you did not manage
Ability to work at altitude and in detail
Comfort operating amid shifting priorities and re-sequencing work mid-flight
Willingness to form recommendations on incomplete information and deliver hard messages to senior stakeholders
Working fluency with AI tools, with concrete examples of day-to-day use
Health plan, Medicare Advantage, or other regulated-environment experience (desired)
Familiarity with CMS requirements for member communications, including timeliness and alternate formats (desired)
Vendor management experience, including performance oversight, invoice validation, budget accountability, or experience with print/fulfillment vendor platforms, POD workflows, and mail tracking (desired)

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program