Senior Manager, Provider Operations

Devoted Health

. Own provider data accuracy end to end across roster intake, credentialing, validation, verification, exception handling, remediation, and downstream directory publication .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $110,500 - $151,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in provider data accuracy management, regulatory compliance, and operational process optimization within healthcare operations. Proven ability to lead teams, analyze data for actionable insights, and implement automation to enhance efficiency.

Highest-signal resume keywords

Provider Data ManagementRegulatory ComplianceTeam LeadershipData AnalysisOperational Process Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Provider Directory ManagementCredentialingSQLData ValidationQuality Assurance FrameworksMetrics ReportingRegulatory Audit SupportAI Application in OperationsPerformance ManagementOperational Workflows

Soft Skills

Strong CommunicationOrganizational SkillsCollaborationInfluencing StakeholdersTask Prioritization

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Healthcare OperationsCMS Medicare AdvantageNetwork Adequacy RequirementsProvider Data AccuracyException HandlingAudit-Ready DocumentationOnshore and Offshore Team ManagementCapacity PlanningCare NavigationVendor Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own provider data accuracy end to end across roster intake, credentialing, validation, verification, exception handling, remediation, and downstream directory publication
Serve as accountable owner for provider directory compliance, including CMS Medicare Advantage accuracy and verification requirements and online directory obligations
Maintain audit-ready documentation and lead responses to regulatory inquiries and audits
Lead, manage, and grow a hybrid onshore and offshore team through hiring, onboarding, training, quality assurance, capacity planning, and performance management
Operate and improve signal-driven accuracy infrastructure using scoring and prioritized verification queues
Define, instrument, and report provider data accuracy metrics and SLAs to executive stakeholders
Translate results into a prioritized roadmap
Shape directory strategy with product, engineering, and network leaders to support care navigation
Ensure accurate and complete data for specialty, panel status, accepting-new-patient indicators, location, and PCP assignment
Partner with product and engineering to automate manual validation work
Evaluate and manage vendors supporting provider data and directory accuracy

Requirements

What you’ll need

Bachelor’s degree and a minimum of 6 years of relevant experience, including at least 2 years directly managing a team
Experience at a health plan or in healthcare operations, with hands-on ownership of provider data, provider directory, credentialing, or network operations
Working knowledge of the regulatory environment governing provider directories — CMS Medicare Advantage directory and network adequacy requirements, and comfort reading and operationalizing regulatory guidance
Proficient in analyzing data sets to generate insights and turn those insights into action
Demonstrated success building repeatable operational processes with measurable quality outcomes, including QA frameworks and documented workflows
Strong communication skills to facilitate collaboration and influence stakeholders across compliance, network, product, and engineering
Exceptional organizational skills, adept at prioritizing tasks effectively to consistently meet deadlines
Experience managing or scaling offshore and/or vendor delivery teams
Experience applying AI and automation to reduce manual operational work
Experience leading or supporting a regulatory audit or corrective action plan
SQL or equivalent ability to query and validate provider data directly
Thrives in a fast paced, metrics driven environment and is comfortable with ambiguity

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Parental leave program
401K program
Total rewards package for full time employees