Senior Manager, Workforce Management

Devoted Health

. Design and implement workforce management systems from scratch, including scheduling models, capacity plans, and staffing ratios for clinical teams .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing workforce management systems, including staffing models and operational workflows, while leveraging data analytics and cross-functional leadership to achieve performance targets in a healthcare setting.

Highest-signal resume keywords

Workforce Management Systems DesignSQL ProficiencyData Analysis and ForecastingCross-Functional LeadershipLean Six Sigma Training

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Staffing ModelsOperational WorkflowsCapacity PlanningKPI TrackingForecasting DemandSOP DevelopmentDashboard CreationScheduling LogicPerformance MonitoringData Self-Service

Soft Skills

People-First LeadershipAdaptabilityEmpathyInfluential LeadershipTransparent Communication

Tools & Technologies

Google SheetsLookerCortexSQL

Certifications & Qualifications

Lean Six Sigma

Industry Keywords

Healthcare ExperienceOperational InitiativesPerformance MetricsService Level AgreementsAppointment Completion Targets

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design and implement workforce management systems from scratch, including scheduling models, capacity plans, and staffing ratios for clinical teams
Establish SOPs, playbooks, and governance
Translate strategic goals into operational workflows and processes
Adjust staffing coverage and redesign shift structures
Lead discussions to identify gaps and implement solutions
Forecast demand using historical data and build staffing models
Align resources to meet targets and define and track KPIs such as utilization, coverage gaps, and forecast accuracy
Analyze trends and build dashboards using Google Sheets, Looker, Cortex, and SQL
Present clear recommendations to leadership
Monitor intraday performance, including SLA attainment, AHT, and shrinkage
Make real-time adjustments to meet service levels and appointment completion targets
Ensure operational goals are consistently achieved
Build systems to track and report daily, weekly, and monthly performance
Partner with operations, finance, and clinical leadership to align staffing with budget and care delivery needs
Serve as the go-to for workforce management questions and escalations
Use frontline feedback and performance data to continuously improve processes, scheduling logic, and forecasting models

Requirements

What you’ll need

5+ years driving and leading high-impact operational initiatives and scaling complex processes
Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions
People-first leadership approach with empathy and respect
Proven cross-functional leadership and project lifecycle experience
Technical aptitude with operational systems and analytics
Experience with Google Sheets; SQL is a strong plus
Ability to leverage AI to dig into data
Ability to lead through influence and align diverse stakeholders
Ability to self-serve data with SQL queries
Previous health care experience
Lean Six Sigma training is a huge plus

Benefits

Comp & perks

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above
Commission eligibility for Sales roles
Parental leave program
401K program