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Transitions of Care Medical Assistant – Member Outreach
Devoted Health. Call inbound and outbound patients after discharge to check on their condition and confirm they received needed assistance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient coordination and post-discharge follow-up, ensuring effective communication between patients, providers, and caregivers. Proficient in managing healthcare services and facilitating interdisciplinary collaboration to achieve positive patient outcomes.
Highest-signal resume keywords
Medical Assistant CertificationBilingual in English and SpanishExperience in HealthcareExperience in Managed CareExperience in Home Health
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CollaborationCommunicationPatient Advocacy
Certifications & Qualifications
Medical Assistant Certification
Industry Keywords
Post-Discharge CoordinationHome Health CareCommunity HealthTransportation CoordinationDME CoordinationInterdisciplinary HuddlesPatient Follow-UpCaregiver CollaborationManaged Care
About the role
Key responsibilities & impact- Call inbound and outbound patients after discharge to check on their condition and confirm they received needed assistance
- Work with affiliated vendors to coordinate transportation, DME, meals, home health care, and other services
- Assist with scheduling post-discharge TOC APP, PCP, and Specialist visits
- Collaborate with patients, providers, and caregivers to ensure positive outcomes
- Work with TOC team members toward team-based goals, including interdisciplinary huddles
- Participate in and assist with pilot programs
- Coordinate with medical providers and facilities to access discharge records
- Follow escalation processes to the clinical team to ensure patients receive needed evaluation and care
Requirements
What you’ll need- An active and clear Medical Assistant Certification
- 2-3 Years of Experience in healthcare, managed care, home health, and/or community health setting
- Fully bilingual in English and Spanish
Benefits
Comp & perks- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program