Collection Specialist

DeVry University

. Manage an assigned portfolio of out-of-school student accounts to secure timely payments and reduce receivable balances .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing student accounts, ensuring compliance with FDCPA, CFPB, and UDAAP regulations, while effectively negotiating repayment terms and maintaining high-quality service standards. Proficient in utilizing Microsoft Office Suite and various CRM and ERP systems to enhance operational efficiency and support continuous improvement initiatives.

Highest-signal resume keywords

FDCPA KnowledgeCustomer Service ExperienceCollections ExperienceMicrosoft Office ProficiencyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementAccount VerificationNegotiation SkillsData ResearchQuality AssuranceWorkflow ManagementSystem NavigationContinuous ImprovementProblem-SolvingTime Management

Soft Skills

Strong CommunicationCritical ThinkingCollaborationPrioritizationIndependence

Tools & Technologies

Microsoft Office SuiteBanner (ERP)Salesforce (CRM)TouchNet Payment Gateway

Industry Keywords

Student Loan ServicingCredit LawsFinance LawsAudit ControlsSOPsService-Level AgreementsDelinquency ManagementUser Acceptance TestingBusiness-Needs TestingOnline Learning

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage an assigned portfolio of out-of-school student accounts to secure timely payments and reduce receivable balances
Research and verify account data and collaborate with departments to ensure account accuracy
Handle inbound calls, make outbound calls and send emails to cure accounts
Negotiate mutually acceptable repayment terms with students
Manage collection workflows to recover past-due balances and reduce delinquencies
Apply FDCPA, CFPB, UDAAP, student loan servicing, credit and finance laws, audit controls and SOPs
Meet department goals, collection metrics and service-level agreements
Maintain an annual quality-assurance accuracy rating of at least 95%
Build collaborative relationships with stakeholders and other departments
Support User Acceptance Testing, business-needs testing and documentation
Participate in team meetings, special projects and assigned duties
Identify opportunities for continuous improvement, automation, system enhancements and cost reduction
Complete required training and share best practices with peers

Requirements

What you’ll need

High School Diploma required; some college coursework preferred
3+ years of higher education or consumer collections experience required
3+ years of customer service experience required
Experience working in a call center environment
Knowledge of FDCPA, CFPB, UDAAP and other collection regulations and laws
Knowledge and experience with online learning
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams)
Experience with Banner (ERP), Salesforce (CRM), and TouchNet payment gateway is a plus
Ability to work independently and collaboratively in a fast-paced environment
Strong communication, customer service, critical thinking, problem-solving, prioritization and time-management skills
Ability to navigate multiple systems
Availability for 8AM–5PM CST, with availability until 7PM CST Monday–Friday
Availability to work one Saturday every four weeks for four hours
Distraction-free home office with no conflicting responsibilities during scheduled shifts
Hardwired DSL or cable internet via Ethernet meeting required minimum speeds; wireless, satellite and dial-up internet are not permissible

Benefits

Comp & perks

Remote/virtual work arrangement
Flexible hours including evening and possible Saturday shifts
Two weeks of daily training from 9AM–5PM CST
Collections, financial literacy, customer service and other relevant training
Professional and personal development opportunities