Student Support Advisor

DeVry University

. Support new student enrollment by partnering with Admissions to answer queries and provide information about programs, costs, and funding options .

Posted 9/17/2026full-timeDecatur • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student enrollment support, financial aid programs, and proactive advising, while effectively utilizing data systems to enhance student success and engagement. Strong ability to analyze complex academic and financial situations and provide tailored resources to meet student needs.

Highest-signal resume keywords

Customer Service ExperienceFinancial Aid KnowledgeData Analysis SkillsMicrosoft Office ProficiencyCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial PlanningData TrackingStudent Account MonitoringAcademic AdvisingProblem Solving

Soft Skills

Communication SkillsAttention to DetailTime ManagementPrioritizationCollaboration

Tools & Technologies

NSLDS SystemMicrosoft Office SuiteDatabase SoftwareInternet Applications

Industry Keywords

Title IV FundingHigher EducationStudent SuccessEnrollment ManagementOnline Learning

About the role

Key responsibilities & impact

Support new student enrollment by partnering with Admissions to answer queries and provide information about programs, costs, and funding options
Develop and validate estimated financial plans and establish timelines for applicants
Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and applicable regulations
Monitor student accounts and guide students on financial eligibility and academic and financial awards
Analyze student data to identify academic and financial obstacles and collaborate with students to overcome them
Use data and systems to track enrollment, persistence, and graduation information
Recommend resources based on student needs, including self-service tools, new student orientation, and online student community participation
Document and preserve all student interactions in designated institutional systems
Evaluate complex academic and financial situations using discretion and independent judgment
Provide proactive advising and support through incoming and outgoing calls, chats, personalized emails, and SMS
Advocate for students and connect them with resources and support services throughout their academic journey
Collaborate with faculty, staff, Admissions, and other departments to support student success through graduation
Meet and exceed service-level metrics

Requirements

What you’ll need

Some college coursework required
Minimum of 1 year of exceptional customer service or prior advising experience in an education setting
Eligible to access and maintain the NSLDS system
Must not be in default of Title IV Federal aid
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams), internet applications, and database software systems
Ability to work in an environment free of distractions and interruptions, with no conflicting responsibilities during scheduled shifts
Home office equipped with hardwired DSL or cable internet via Ethernet meeting minimum required speeds; wireless, satellite, and dial-up services are not permissible
Ability to work flexible hours, including evenings and rotating Saturdays
Successful completion of all training assessments with a passing score
Ability to comply with organizational, state, federal, and accrediting body policies and procedures
Strong critical thinking, problem-solving, prioritization, time management, attention to detail, communication, and customer service skills
Ability to work effectively in a fast-paced environment
Preferred: prior similar higher education experience, Title IV funding experience, online learning experience, and fast-paced call center experience

Benefits

Comp & perks

Hybrid work arrangement
Flexible hours, including evening shifts and rotating Saturdays
9AM-6PM EST schedule during the first 6 weeks of training
Permanent schedule with two 11AM-8PM EST shifts and three 9AM-6PM EST shifts
1–2 Saturdays per month with flex hours during the week
Home office setup with required hardwired DSL or cable internet
Training program and assessments to support accurate advising