Student Support Advisor

DeVry University

. Support the new student enrollment process in partnership with Admissions .

Posted 9/17/2026full-timeOrlando • Florida • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student enrollment processes, financial aid regulations, and academic advising while effectively utilizing data analysis to support student success. Proficient in communication and collaboration across departments to enhance the educational journey for students.

Highest-signal resume keywords

Customer Service ExperienceFinancial Aid KnowledgeData Analysis SkillsMicrosoft Office ProficiencyCollaboration Across Departments

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisFinancial PlanningEnrollment TrackingAcademic AdvisingProblem Solving

Soft Skills

Attention to DetailCommunication SkillsTime ManagementSelf-Starter QualitiesInnovative Solutions

Tools & Technologies

Microsoft Office SuiteNSLDS SystemDatabase SoftwareInternet Applications

Industry Keywords

Title IV RegulationsHigher EducationStudent Support ServicesOnline LearningCall Center Experience

About the role

Key responsibilities & impact

Support the new student enrollment process in partnership with Admissions
Answer student questions and provide information about programs, costs, and funding options
Develop and validate estimated financial plans and establish timelines for applicants
Advise students on academic, financial, and service-related matters throughout their educational journey
Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and regulations
Monitor student accounts and provide guidance on financial eligibility
Evaluate academic and financial awards to promote positive student outcomes
Identify academic and financial obstacles by analyzing student data
Collaborate with students to overcome barriers to success
Track accurate enrollment, persistence, and graduation information using data and systems
Recommend resources such as self-service tools, new student orientation, and online student communities
Document and preserve all student interactions in designated institutional systems
Evaluate complex academic and financial situations using discretion and independent judgment
Communicate with students through incoming and outgoing calls, chats, personalized emails, and SMS
Advocate for students and connect them with resources and support services
Collaborate with faculty, staff, Admissions, and other departments from application through graduation
Work toward one-call resolution and meet or exceed service-level metrics

Requirements

What you’ll need

Some college coursework required
A minimum of 1-year of exceptional customer service or prior advising experience in an education setting
Eligible to access and maintain the NSLDS system
Must not be in default of Title IV Federal aid
Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems
Work environment free of distractions and interruptions, with no conflicting responsibilities during scheduled shifts
Home office equipped with hardwired DSL or cable internet via Ethernet
Minimum required internet speeds; wireless, satellite, or dial-up internet services are not permissible
Ability to complete all training assessments with a passing score
Ability to analyze complex problems and develop innovative solutions
Ability to collaborate across departments
Tech-savvy and able to navigate multiple systems
Ability to adhere to organizational, state, federal, and accrediting body policies and procedures
Knowledge of university programs, prerequisites, course materials, and academic engagement
Self-starter qualities, prioritization, time management, and problem-solving skills
Strong customer service, attention to detail, and communication skills
Ability to meet and exceed service-level metrics
Ability to work effectively in a fast-paced environment
Preferred: prior experience in a similar higher-education role
Preferred: Title IV funding experience
Preferred: knowledge and experience with online learning
Preferred: fast-paced, dynamic call center experience

Benefits

Comp & perks

Hybrid work arrangement
Flexible hours including evening shifts and rotating Saturdays
Training program with assessments
State-of-the-art call center architecture and multiple communication channels
1 rotating Saturday every four weeks
Permanent schedule after training
Daily attendance schedule during the first 6 weeks of training