Student Support Advisor

DeVry University

. Support new student enrollment by partnering with Admissions and answering student questions .

Posted 10/10/2026full-timeNew York City • New York • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student enrollment support, financial aid regulations, and academic advising while effectively collaborating across departments to enhance student success. Proficient in utilizing data analysis and communication skills to address student needs and obstacles throughout their educational journey.

Highest-signal resume keywords

Customer Service OrientationFinancial Aid KnowledgeData Analysis SkillsMicrosoft Office Suite ProficiencyAcademic Advising Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFinancial PlanningAcademic AdvisingEnrollment TrackingProblem-SolvingTime ManagementAttention to DetailCritical Thinking

Soft Skills

Communication SkillsCollaborationFlexibilityAccountability

Tools & Technologies

Microsoft Office SuiteNSLDS SystemDatabase Software

Industry Keywords

Title IV RegulationsStudent EnrollmentAcademic EngagementService-Level MetricsUniversity Programs

About the role

Key responsibilities & impact

Support new student enrollment by partnering with Admissions and answering student questions
Provide information about programs, costs, and funding options
Develop and validate estimated financial plans and establish timelines for applicants
Advise students on academic, financial, and service-related matters throughout their educational journey
Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and regulations
Monitor student accounts and guide students on financial eligibility and academic and financial awards
Identify academic and financial obstacles by analyzing student data and collaborate with students to overcome them
Track enrollment, persistence, and graduation information using data and institutional systems
Recommend resources such as self-service tools, new student orientation, and online student community participation
Document and preserve all student interactions in designated institutional systems
Evaluate complex academic and financial situations using discretion and independent judgment
Provide support through incoming and outgoing calls, chats, personalized emails, and SMS
Establish personalized relationships and advocate for students throughout the student life cycle
Collaborate with faculty, staff, Admissions, and other departments to support student success through graduation
Deliver one-call resolution and meet or exceed service-level metrics

Requirements

What you’ll need

Some college coursework required
Minimum of 1 year of exceptional customer service or prior advising experience in an education setting
Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid
Proficient use of Microsoft Office Suite (Outlook, Word, Excel, Teams), internet applications, and database software systems
Work environment free of distractions and interruptions, with no conflicting responsibilities during scheduled shifts
Home office equipped with DSL or cable internet hardwired to a modem/router via Ethernet; wireless, satellite, and dial-up services are not permissible
Ability to work a flexible schedule including weeknights and Saturdays
Ability to consistently work assigned schedules, including evening hours as needed
Ability to sit and work at a computer for extended periods
Professional, distraction-free home work environment
Successfully complete all assessments included in the training program with a passing score
Strong critical thinking, problem-solving, prioritization, time management, attention to detail, and communication skills
Tech-savvy and able to navigate multiple systems
Ability to collaborate across departments and work effectively in a fast-paced environment
Commitment to organizational, state, federal, and accrediting-body policies and procedures
Knowledge of university programs, prerequisites, course materials, and academic engagement
Strong customer service orientation and accountability for service-level metrics

Benefits

Comp & perks

Hybrid work arrangement with remote work expectations
Permanent schedule after training
Training program with assessments and passing-score support
Flexible hours for Saturdays worked
Home office work setup