Student Support Advisor

DeVry University

. Support new student enrollment by partnering with Admissions and answering student questions .

Posted 10/30/2026full-timeIselin • New Jersey • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student enrollment processes, financial aid regulations, and customer service within an educational setting. Proficient in analyzing student data to identify obstacles and recommend resources while maintaining compliance with Title IV funding requirements.

Highest-signal resume keywords

Customer Service ExperienceTitle IV Funding KnowledgeMicrosoft Office Suite ProficiencyData Analysis SkillsHigher Education Advising Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFinancial PlanningEnrollment TrackingAcademic AdvisingFinancial Aid Regulations

Soft Skills

Attention to DetailCommunication SkillsCritical ThinkingTime ManagementProblem-Solving

Tools & Technologies

Microsoft Office SuiteNSLDS SystemDatabase Software SystemsInternet Applications

Industry Keywords

Higher EducationStudent EnrollmentFinancial AidTitle IV ComplianceOnline Learning

About the role

Key responsibilities & impact

Support new student enrollment by partnering with Admissions and answering student questions
Provide information on programs, costs, and funding options
Develop and validate estimated financial plans and timelines for applicants
Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and regulations
Monitor student accounts and guide students on financial eligibility and academic and financial awards
Identify academic and financial obstacles by analyzing student data
Collaborate with students, faculty, staff, and other departments to resolve challenges
Track accurate enrollment, persistence, and graduation information using data and systems
Recommend relevant student resources, self-service tools, orientation, and online community participation
Document and preserve all student interactions in institutional systems
Evaluate complex academic and financial situations using discretion and independent judgment
Meet and exceed service-level metrics through calls, chats, emails, and SMS

Requirements

What you’ll need

Some college coursework required
Minimum of 1 year of exceptional customer service or prior advising experience in an education setting
Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams), internet applications, and database software systems
Ability to work a flexible schedule including weeknights and Saturdays
Consistent availability during assigned working hours
Ability to work at a desk on a computer for extended periods
Professional, distraction-free work environment with no conflicting responsibilities
Home office equipped with hardwired DSL or cable internet via Ethernet; wireless, satellite, and dial-up internet are not permissible
Strong attention to detail, communication, critical thinking, prioritization, time management, problem-solving, and customer service skills
Ability to work effectively in a fast-paced environment
Preferred: prior experience in a similar higher education role, Title IV funding experience, online learning experience, and fast-paced call center experience

Benefits

Comp & perks

Flexible work arrangements including remote work expectations and a home office setup
Flexible hours including evening and rotating Saturday shifts
Training program with assessments
Daily attendance during the first 6 weeks of training, 9AM–6PM
Permanent schedule after training with evening shifts and 1–2 Saturdays per month
Home office internet requirements and work-from-home setup