Student Support Advisor

DeVry University

. Support new student enrollment by partnering with Admissions and answering student queries .

Posted 9/17/2026full-timeIselin • New Jersey • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student enrollment support, financial aid advising, and data analysis to enhance student success. Proficient in utilizing technology and communication tools to provide exceptional customer service in an educational environment.

Highest-signal resume keywords

Student Enrollment SupportFinancial Aid AdvisingData AnalysisCustomer Service ExperienceMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Aid ProgramsData AnalysisStudent Account MonitoringEnrollment TrackingAcademic Award Evaluation

Soft Skills

Communication SkillsProblem-SolvingCollaborationDiscretion and JudgmentFlexibility

Tools & Technologies

NSLDS SystemDatabase Software SystemsMicrosoft Office SuiteInternet ApplicationsCall Center Systems

Industry Keywords

Title IV RegulationsStudent SuccessAcademic AdvisingFinancial PlanningService-Level Metrics

About the role

Key responsibilities & impact

Support new student enrollment by partnering with Admissions and answering student queries
Provide information on programs, costs, and funding options
Develop and validate estimated financial plans and establish applicant timelines
Advise on academic and Title IV financial aid programs, policies, procedures, and regulations
Monitor student accounts and guide students on financial eligibility
Evaluate academic and financial awards to promote positive student outcomes
Identify academic and financial obstacles by analyzing student data
Collaborate with students and departments to overcome obstacles and support student success
Track enrollment, persistence, and graduation information using data and systems
Recommend resources such as self-service tools, new student orientation, and online student community participation
Document and preserve all student interactions in the designated institutional system
Evaluate complex academic and financial situations using discretion and independent judgment
Communicate with students through incoming and outgoing calls, chats, personalized emails, and SMS
Meet and exceed service-level metrics in a fast-paced call-center environment

Requirements

What you’ll need

Some college coursework required
Minimum of 1 year of exceptional customer service or prior advising experience in an education setting
Eligible to access and maintain the NSLDS system
Must not be in default of Title IV Federal aid
Proficient use of Microsoft Office Suite (Outlook, Word, Excel, Teams), internet applications, and database software systems
Work environment free of distractions and interruptions, with no conflicting responsibilities during scheduled shifts
Home office equipped with hardwired DSL or cable Internet via Ethernet with minimum required internet speeds
Wireless, satellite, or dial-up internet services are not permissible
Successful completion of all training-program assessments with a passing score
Ability to work flexible hours, including evenings and rotating Saturdays
Tech-savvy, with ability to navigate multiple systems
Ability to comply with organizational, state, federal, and accrediting-body policies and procedures

Benefits

Comp & perks

Flexible hours including evening shifts and rotating Saturdays
Permanent schedules after training
Hybrid work arrangement with some work-from-home shifts
Daily attendance during the first 6 weeks of training, 9AM–6PM
Flex hours during the week when working scheduled Saturdays